Front Office Supervisor

Loews Hotels & Co; Arlington (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

Paid Sick Days, Vacation, and Holidays

Training & Development opportunities

Tuition Reimbursement

Team Member Hotel Rates and discounts

Job summary

Loews Hotels is seeking an experienced Supervisor of Front Office to lead the guest services team at the Loews Arlington Hotel and Convention Center. This role involves managing operations, delivering exceptional service, and supervising a diverse team to meet guest needs. Candidates should have a minimum of two years in hotel hospitality and one year in a leadership role, along with strong communication and problem-solving skills. Join us to ensure high standards in a dynamic environment with competitive benefits.

Qualifications

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with previous Property Management System, preferred Opera System.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.

Responsibilities

• Manage daily operations of the Front Office Team.
• Lead and supervise the guest services team to ensure high performance.
• Monitor guest feedback to enhance service quality.
• Prepare performance reports for management on operational effectiveness.

Skills

Leadership

Guest service

Communication skills

Problem-solving

Time management

Tools

Property Management System (Opera)

Job description

Loews Arlington Hotel and Convention Center is a state‑of‑the‑art, full‑service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world‑class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888‑room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full‑service spa and salon and 266,000 square feet of meeting and event space.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For

An experienced and dynamic Supervisor of Front Office, to lead the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services.

Who You Are

• A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment.
• Service focused and committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
• An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
• A problem-solver with a proactive approach to resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure.
• Highly organized with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment.
• Veterans and military spouses encouraged to apply

What You'll Do

• Manage daily operations of the Front Office Team.
• Responsible for leading and delivering exceptional guest experience.
• Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.
• Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.
• Oversee room allocations based on guest preferences and coordinate with housekeeping.
• Implement training programs while mentoring staff to foster professional growth.
• Serve as the primary contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.
• Prepare performance reports for management on operational effectiveness and guest feedback.
• Collaborate on initiatives to promote hotel services and enhance operational efficiency.
• Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
• Perform additional duties as assigned.

Qualifications Include

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with previous Property Management System, preferred Opera System.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.

Who You'll Supervise

• Front Desk Team
• Guest Services Team