Outlet Customer Experience Specialist

Lowe's Companies, Inc.; New York (NY); Hybrid; USD 33,000 - 46,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate to deliver SMART customer service at Lowe's Outlets. You will assist customers in locating, demonstrating, selecting, carrying, and loading merchandise, and respond knowledgeably to questions.

This role processes sales, returns, and deliveries, maintains pricing signage, and upholds safety and cleanliness standards. You will collaborate across departments to ensure a fast, friendly shopping experience for both Pro and retail

Qualifications

• Provides SMART customer service at all times.
• Assists customers in locating, demonstrating, selecting, and loading merchandise.
• Responds knowledgeably to questions about stock, features, and warranties.
• Maintains safety and cleanliness standards in-store areas.
• Cross-trains in other Lowe's Outlet departments.

Responsibilities

• Seeks out customers to understand needs and guides them to products.
• Processes sales transactions and handles payments at checkout.
• Coordinates and supports deliveries, returns, and exchanges.
• Maintains accurate pricing signage and product displays.

Skills

Customer service

Sales support

Loading merchandise

Cash handling

Product knowledge

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate to deliver SMART customer service at Lowe's Outlets. You will assist customers in locating, demonstrating, selecting, carrying, and loading merchandise, and respond knowledgeably to questions.

This role processes sales, returns, and deliveries, maintains pricing signage, and upholds safety and cleanliness standards. You will collaborate across departments to ensure a fast, friendly shopping experience for both Pro and retail