Full Time - Outlet Customer Service Associate - Day

Lowe's Companies, Inc.; Bridgeton (MO); On-site; USD 30,000 - 37,000; Full time

Job summary

A retail company is seeking an Outlet Customer Service Associate in Bridgeton, Missouri. This entry-level position focuses on providing exceptional customer service in a fast-paced environment. Responsibilities include assisting customers with their needs, managing checkout processes, and ensuring store safety and cleanliness. Strong communication and problem-solving skills are critical. This role offers opportunities for team collaboration and customer interaction in an engaging retail outlet setting.

Qualifications

• Strong ability to provide SMART customer service through understanding customer needs.
• Entry level position requires effective communication skills and teamwork.
• Experience with operational safety and protocols is essential.

Responsibilities

• Assist customers in locating and demonstrating merchandise.
• Respond promptly to customer and employee inquiries.
• Perform transactions accurately via point-of-sales terminals.
• Coordinate deliveries and loading of merchandise for customers.

Skills

Customer service

Communication

Teamwork

Problem-solving

Operational safety

Tools

Point-of-sales terminal

Zebra phone

CCTV surveillance system

Job description

Full Time - Outlet Customer Service Associate – Day

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Join to apply for the Full Time - Outlet Customer Service Associate – Day role at Lowe's Companies, Inc.

Providing SMART customer service at all times through the daily execution of Lowe’s Outlets, seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise.

Responsibilities

• Listen to and respond knowledgeably and promptly to customer and employee questions.
• Guide customers to store areas and walk them through projects when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s Outlet programs.
• Provide prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.
• Write customer contracts and invoices for equipment rental.
• Cross‑functionally train in other areas of the Outlet.
• Generate leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
• Use store systems to prioritize loads, print pricing labels, look up items or item numbers for price and inventory information.
• Down‑stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Prepare merchandise in department of responsibility based on customer requirements/specifications.
• Clean and safe stores: monitor merchandise entering and leaving the store entrances and exits and assist customers or associates who trigger the alarm.
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain the cleanliness and organization of store and working areas.
• Maintain a safe and secure work environment, conduct daily safety reviews, note hazards, keep aisles clear, and secure doors and gates.
• Operate store equipment such as Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compactor baler, etc.
• Perform additional duties as assigned.
• Assist PRO customers by walking them to the correct aisle and bay, loading product into the aisle and into vehicles for a fast “in and out” shopping experience.
• Understand PRO Loyalty, PRO Credit, MSH, Volume Savings, and PRO Delivery programs; enroll customers using SMART phone and sales terminal.
• Use point-of-sales terminals to process walk‑up, phone, email, and online orders; call vendors to verify product availability and cost.
• Help customers have a positive shopping experience by neatly displaying up‑to‑date and accurate pricing and signage.
• Use cash register to process sales transactions according to company guidelines.
• Deliver excellent customer service during the checkout process, ensure customer satisfaction, and encourage return.
• Complete freight and merchandising fulfillments; physically move stock delivered, schedule shipments, verify quality and accuracy of orders.
• Process returns to the Distribution Centers and appropriately dispose/return items.
• Coordinate and support deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
• Inspect merchandise prior to loading and delivery, prepare merchandise and load for delivery, support planned delivery routes, verify invoices against items loaded, and assist with product connections or returns.
• Inspect and clean interior and exterior areas (bathrooms, breakrooms, hallways, parking lots) as needed.
• Keep staff and customers safe by walking the store to check for leaks, spills, unsafe displays, fix equipment and facilities, and perform preventive maintenance.
• Perform other duties as assigned.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• General Business and Customer Service

Industries

• Retail

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.