Outlet Customer Experience Specialist

Lowe's Companies, Inc.; Bridgeton (NJ); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a customer-focused associate for its Lowe's Outlets in Bridgeton, NJ. The role emphasizes SMART customer service, helping customers locate and load merchandise, and guiding Pro customers through programs and purchases.

The position involves processing orders at POS, assisting with loading, and maintaining a safe, clean store environment while delivering a fast, friendly checkout experience.

Responsibilities

• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
• Listens to and responds knowledgeably and promptly to customer questions by taking them to areas of the store and walking them through projects
• Assists Pro customers to find product by walking the customer to the correct aisle and bay
• Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster "in and out" shopping experience
• Uses the point-of-sale terminals to process walk up, phone, email, and online orders; calls vendors to verify product availability and cost
• Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Lowe's Outlets.

Job description

Lowe's Companies, Inc. is seeking a customer-focused associate for its Lowe's Outlets in Bridgeton, NJ. The role emphasizes SMART customer service, helping customers locate and load merchandise, and guiding Pro customers through programs and purchases.

The position involves processing orders at POS, assisting with loading, and maintaining a safe, clean store environment while delivering a fast, friendly checkout experience.