Outlet Center General Manager: Grow NOI & Experience

Tanger Management LLC; Sevierville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision benefits

401(k) match

Paid PTO, holidays, and volunteer time

Team member paid leave programs

Tuition reimbursement

Wellness incentives

Group life and disability insurance

Voluntary benefits

Team member discounts

Paid Workstation Setup

Job summary

Tanger is seeking a General Manager for the Sevierville outlet center to drive NOI through revenue growth, expense control, and strategic initiatives. You will oversee leasing, marketing, and operations, while managing a diverse team to deliver a premier shopper and retailer experience.

The role requires strong leadership, 4+ years in management or hospitality, and a focus on retail real estate. A bachelor’s degree is required, with up to 5% travel and a commitment to Tanger’s values.

Qualifications

• Undergraduate degree from an accredited university.
• 4+ years of experience in management, marketing, hospitality, or a related field.
• Experience in commercial real estate or a retail environment is a plus.

Responsibilities

• Drive NOI by increasing revenue streams while managing expenses.
• Develop and implement strategic business plans, budgets, and 5‑year capital plans to maximize property NOI and enhance the real estate asset.
• Create monthly financial forecasts and manage real‑time revenue and expense positions.
• Prioritize local leasing canvassing, deal making, and incubation of local retailer deals to increase occupancy and rent, maintaining visual and use standards.
• Maximize core profit centers, including fixed CAM, short‑term leasing, utilities, waste handling, and marketing partnerships.
• Collaborate with Regional and Corporate Operations to leverage portfolio service contracts, leveraging better pricing and delivery.
• Operate a clean, well‑maintained outlet center that provides customers a positive shopping experience.
• Supervise the Operations Director and, with operations/maintenance/housekeeping teams, ensure high standards of excellence, proper scheduling, and cost control.
• Promote utility efficiency and support enterprise sustainability efforts.
• Maintain proactive, customer‑centric relationships with store managers, including frequent visits and communication.
• Conduct quarterly managers’ and marketing advisory board meetings to discuss operations, marketing, security, and related topics.
• Supervise the Marketing Director and lead the execution of a strategic marketing plan that promotes the center and retailers.
• Partner with the security provider to develop and execute a center‑specific security plan.
• Recruit, hire, train, and supervise outlet center personnel in accordance with Tanger policies.
• Develop positive relationships with community and civic leaders to increase awareness of the center’s role.
• Provide field support for all Tanger Corporate Departments, including Leasing, Construction, Accounting, and People & Culture.

Skills

Leadership

Strategic planning

Budgeting

Negotiation

Communication

Team management

Customer focus

Education

Undergraduate degree

Job description

Tanger is seeking a General Manager for the Sevierville outlet center to drive NOI through revenue growth, expense control, and strategic initiatives. You will oversee leasing, marketing, and operations, while managing a diverse team to deliver a premier shopper and retailer experience.

The role requires strong leadership, 4+ years in management or hospitality, and a focus on retail real estate. A bachelor’s degree is required, with up to 5% travel and a commitment to Tanger’s values.