Outdoor Retail Customer Experience Specialist

Bass Pro, LLC; Nashville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Employee discounts

Job summary

Bass Pro Shops in Nashville is hiring a Customer Service Relations Associate for full-time, with focus on delivering world-class customer service and a friendly shopping experience. You will handle returns, assist customers in choosing products, and promote membership and pickup programs.

The role requires a high school diploma (or equivalent) and strong communication skills. You will work with a team in a retail setting, maintaining knowledge of promotions and in-store policies.

Qualifications

• Minimum Degree Required: High school diploma or equivalent experience.
• Ability to greet and assist customers in a friendly, professional manner.
• Ability to operate a computerized Point of Sale register system and handle basic transactions.

Responsibilities

• Greet customers entering the store in a friendly and outgoing manner.
• Handle merchandise returns and process refunds/exchanges accurately.
• Assist customers in buying decisions by identifying needs and recommending products.
• Promote club memberships, VOC, and in-store pickup programs.
• Maintain a clean, stocked work area and follow company policies.

Skills

Customer service

Communication

Cash handling

POS system

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Bass Pro Shops in Nashville is hiring a Customer Service Relations Associate for full-time, with focus on delivering world-class customer service and a friendly shopping experience. You will handle returns, assist customers in choosing products, and promote membership and pickup programs.

The role requires a high school diploma (or equivalent) and strong communication skills. You will work with a team in a retail setting, maintaining knowledge of promotions and in-store policies.