Ambassador

Massachusetts General Hospital; Boston (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Mass General Brigham is seeking a Patient Experience Advocate to enhance the overall patient and visitor experience. This 40-hour-per-week role is 100% outdoors and involves serving as a liaison between patients, families and staff, ensuring a welcoming environment and addressing concerns.

The position supports patient navigation and promotes a positive hospital image. Responsibilities include greeting, guiding to departments, resolving inquiries promptly, assisting with check-in/out, and

Qualifications

• High School diploma or equivalent; healthcare admin degree preferred.
• Experience in customer service, preferably healthcare.
• Strong interpersonal and communication skills.
• Empathy, professionalism, and the ability to handle sensitive situations.
• Ability to use office software and assist with administrative tasks.
• Ability to work with diverse teams across departments.

Responsibilities

• Greet patients and visitors with warm, professional demeanor.
• Assist with navigation to departments and services.
• Address inquiries, concerns, and complaints promptly and empathetically.
• Assist with check-in and check-out processes.
• Serve as liaison between patients, families and hospital staff.
• Provide information on additional hospital services.

Skills

Greet patients and visitors

Assist navigation within hospital

Address inquiries and complaints

Assist check-in/out

Liaison between patients, families and

Inform about services and programs

Education

High School Diploma or GED

Associate's Degree in Healthcare Administration preferred

Tools

Microsoft Office

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

40 hrs DAYS

THIS POSITION IS 100% OUTDOORS!!

Responsible for enhancing the overall patient and visitor experience within a healthcare setting.

This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment.

This role also assists with patient navigation, address concerns, and promote a positive hospital image.

Qualifications

• Essential Functions Greet patients, visitors, and staff with a warm and professional demeanor
• -Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
• Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
• Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
• Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
• Inform patients and visitors about additional hospital services and programs that may benefit them.

Education

High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred

Experience

• Experience in customer service, healthcare preferred.
• - Exceptional interpersonal and communication skills, with a strong focus on customer service.
• - Ability to handle sensitive situations with empathy and professionalism.
• - Strong problem-solving skills and the ability to work under pressure.
• - Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks.
• - Ability to work collaboratively with diverse teams and departments.

Additional Job Details (if applicable)

• This is a stand on your feet position, no sitting.
• Outdoor position. ( all types of weather conditions )

Remote Type

Onsite

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.