Outdoor Guest Services Pro: Evenings & Weekends

KAMPGROUNDS ENTERPRISES, INC; Temecula (CA); On-site; USD 23,419 - 31,684; Full time

Job summary

KAMPGROUNDS ENTERPRISES, INC. at Temecula KOA is seeking friendly individuals for outdoor guest services. Join a hospitality team in a scenic Southern California campground, focusing on high-quality guest experiences and safety.

Positions are full-time with 30-40 hours weekly, mostly evenings Thu-Mon and some day shifts. Starting pay is $17.50/hour and up, depending on experience, reporting to the Outdoor Guest Services Manager.

Qualifications

• Good customer service and communications skills.
• Able to work with others and work independently.
• Licensed Driver—able to operate light vehicles safely on and off property.
• Professional appearance and attitude towards guests and fellow team members.
• Communicate professionally and patiently.
• Be on your feet during shift and able to lift at least 50 lbs.
• Ability to thrive in a fast-paced environment.
• General knowledge of maintenance and use of common repair tools.

Responsibilities

• Ensures customers receive a high level of service consistent with our customer service philosophy.
• Help to ensure the safety of guest and campground property with attentive observation and action.
• Coordinate with Office staff for late guest arrivals.
• Coordinate with campground staff on problem resolution
• Learn and operate Campground Management system
• Communicate with all staff and management using Microsoft Teams
• Enforce campground policies and implement solutions consistent with goals of park
• Proactive guest management to ensure positive environment for all guests
• Welcome after hours guests and complete check in process
• Light custodial work to maintain high standard of cleanliness in all facilities
• Filling LP gas tanks during office hours
• Light Pool Maintenance
• Help facilitate the day use pass for mountain bike guests
• Other duties as assigned by management to ensure the successful running of the Temecula KOA at Vail Lake.

Skills

Customer service

Communication skills

Teamwork

Licensed driver

Professional appearance

Maintenance knowledge

Tools

Campground management system

Microsoft Teams

Job description

KAMPGROUNDS ENTERPRISES, INC. at Temecula KOA is seeking friendly individuals for outdoor guest services. Join a hospitality team in a scenic Southern California campground, focusing on high-quality guest experiences and safety.

Positions are full-time with 30-40 hours weekly, mostly evenings Thu-Mon and some day shifts. Starting pay is $17.50/hour and up, depending on experience, reporting to the Outdoor Guest Services Manager.