Guest Service - Temecula KOA at Vail Lake Resort

Kampgrounds Enterprises, Inc.; Temecula (CA); On-site; USD 19,889 - 28,326; Full time

Job summary

Kampgrounds Enterprises, Inc. is seeking friendly Outdoor Guest Services staff for the Temecula KOA at Vail Lake Resort in Southern California. Join a year-round campground team focused on delivering excellent customer service in a scenic setting near Temecula wine country and trails.

Position covers 30–40 hours weekly with most evening shifts (Thu–Mon) 12pm–11pm and some daytime shifts. Starting wage is $17.50/hour and up based on experience; reports to the Outdoor Guest Services Manager.

Qualifications

• Good customer service and communications skills.
• Able to work with others and work independently.
• Licensed Driver—able to operate light vehicles safely on and off property.
• Professional appearance and attitude towards guests and fellow team members.
• Be able to lift at least 50 lbs.
• Ability to thrive in a fast-paced environment.
• General knowledge of maintenance and use of common repair tools.

Responsibilities

• Ensure customers receive a high level of service consistent with our customer service philosophy.
• Help ensure the safety of guests and campground property with attentive observation and action.
• Coordinate with Office staff for late guest arrivals.
• Coordinate with campground staff on problem resolution.
• Learn and operate Campground Management system.
• Communicate with all staff and management using Microsoft Teams.
• Enforce campground policies and implement solutions aligned with park goals.
• Provide proactive guest management to ensure a positive environment for all guests.
• Welcome after-hours guests and complete check-in process.
• Light custodial work to maintain high standard of cleanliness in all facilities.
• Fill LP gas tanks during office hours.
• Light pool maintenance.
• Help facilitate the day-use pass for mountain bike guests.
• Other duties as assigned by management to ensure successful running of the Temecula KOA at Vail Lake.

Skills

Customer service

Communication

Teamwork

Able to lift 50 lbs

Professional appearance

Thrives in fast-paced environment

Tools

Microsoft Teams

Job description

Description

The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our outdoor guest service hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

Job Hours

• Full-time position: 30-40 hours per week depending on the occupancy of the campground


• Most working hours will be in the evenings Thursday - Monday 12pm-11pm


• Some daytime shifts 9am-5pm needed depending on the occupancy of the park


• $17.50/hour and up depending on experience


• Reports to the Outdoor Guest Services Manager

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy


• Help to ensure the safety of guest and campground property with attentive observation and action


• Coordinate with Office staff for late guest arrivals


• Coordinate with campground staff on problem resolution


• Learn and operate Campground Management system


• Communicate with all staff and management using Microsoft Teams


• Enforce campground policies and implement solutions consistent with goals of park


• Proactive guest management to ensure positive environment for all guests


• Welcome after hours guests and complete check in process


• Light custodial work to maintain high standard of cleanliness in all facilities


• Filling LP gas tanks during office hours


• Light Pool Maintenance


• Help facilitate the day use pass for mountain bike guests


• Other duties as assigned by management to ensure the successful running of the Temecula KOA at Vail Lake.

Requirements

• Good customer service and communications skills


• Able to work with others and work independently


• Licensed Driver-able to operate light vehicles safely on and off property


• Professional Appearance and attitude towards guests and fellow team members


• Communicate professionally and patiently


• Be on your feet during shift and able to lift at least 50 lbs.


• Ability to thrive in a fast-paced environment


• General knowledge of maintenance and use of common repair tools


• PM21