Outdoor Guest Services Associate (Evenings & Weekends)

Kampgrounds Enterprises, Inc.; Temecula (CA); On-site; USD 19,889 - 28,326; Full time

Job summary

Kampgrounds Enterprises, Inc. is seeking friendly Outdoor Guest Services staff for the Temecula KOA at Vail Lake Resort in Southern California. Join a year-round campground team focused on delivering excellent customer service in a scenic setting near Temecula wine country and trails.

Position covers 30–40 hours weekly with most evening shifts (Thu–Mon) 12pm–11pm and some daytime shifts. Starting wage is $17.50/hour and up based on experience; reports to the Outdoor Guest Services Manager.

Qualifications

• Good customer service and communications skills.
• Able to work with others and work independently.
• Licensed Driver—able to operate light vehicles safely on and off property.
• Professional appearance and attitude towards guests and fellow team members.
• Be able to lift at least 50 lbs.
• Ability to thrive in a fast-paced environment.
• General knowledge of maintenance and use of common repair tools.

Responsibilities

• Ensure customers receive a high level of service consistent with our customer service philosophy.
• Help ensure the safety of guests and campground property with attentive observation and action.
• Coordinate with Office staff for late guest arrivals.
• Coordinate with campground staff on problem resolution.
• Learn and operate Campground Management system.
• Communicate with all staff and management using Microsoft Teams.
• Enforce campground policies and implement solutions aligned with park goals.
• Provide proactive guest management to ensure a positive environment for all guests.
• Welcome after-hours guests and complete check-in process.
• Light custodial work to maintain high standard of cleanliness in all facilities.
• Fill LP gas tanks during office hours.
• Light pool maintenance.
• Help facilitate the day-use pass for mountain bike guests.
• Other duties as assigned by management to ensure successful running of the Temecula KOA at Vail Lake.

Skills

Customer service

Communication

Teamwork

Able to lift 50 lbs

Professional appearance

Thrives in fast-paced environment

Tools

Microsoft Teams

Job description

Kampgrounds Enterprises, Inc. is seeking friendly Outdoor Guest Services staff for the Temecula KOA at Vail Lake Resort in Southern California. Join a year-round campground team focused on delivering excellent customer service in a scenic setting near Temecula wine country and trails.

Position covers 30–40 hours weekly with most evening shifts (Thu–Mon) 12pm–11pm and some daytime shifts. Starting wage is $17.50/hour and up based on experience; reports to the Outdoor Guest Services Manager.