Outdoor Guest Experience Manager

Vail Lake Resort; Temecula (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Simple IRA

Competitive hourly rate

Job summary

Kampgrounds Enterprises, Inc, operating the Temecula KOA at Vail Lake Resort, seeks a full-time guest services lead. You will supervise staff, coordinate across departments, and ensure guest satisfaction during peak hours and overnight shifts.

Responsibilities include hiring support, enforcing policies, and maintaining campground operations while coordinating with the AGM for trainings and program updates.

Qualifications

• Proficient in Microsoft Office and internet applications.
• Customer service experience in tourism or hospitality, or leadership of a team.
• Ability to lift 50 lbs.
• Sit/stand for long periods.
• Holds a valid driver’s license.

Responsibilities

• Assist AGM with hiring staff and training.
• Coordinate with team/department leaders and disseminate information.
• Enforce campground policies and manage guest relations.
• Schedule staff based on campground occupancy.
• Lead guest interactions and resolve service issues while ensuring cleanliness.
• Oversee light custodial tasks and after-hours guest support.

Skills

MS Office

Customer service

Team leadership

Physical strength

Driver’s license

Job description

Kampgrounds Enterprises, Inc, operating the Temecula KOA at Vail Lake Resort, seeks a full-time guest services lead. You will supervise staff, coordinate across departments, and ensure guest satisfaction during peak hours and overnight shifts.

Responsibilities include hiring support, enforcing policies, and maintaining campground operations while coordinating with the AGM for trainings and program updates.