Outdoor Gear Store Lead & Customer Experience Coach

YETI Coolers, LLC; Austin (TX); On-site; USD 26,000 - 41,000; Full time

Job summary

YETI seeks a Full-Time Team Keyholder for our flagship store on South Congress in Austin, TX. This role leads the store team, coaches staff, and helps execute company strategies, ensuring outstanding customer service and a strong brand presence.

The position requires a high school diploma or equivalent, 2+ years of leadership in retail, comfort with new technology, and a willingness to work weekends/evenings/holidays. Lift up to 50 lbs and US work authorization are required.

Qualifications

• High school diploma or equivalent.
• At least 2 years of leadership experience in a fast-paced, specialty retail environment.
• Experience using new technology and adopting new processes to increase profitability.
• Passion for outdoor pursuits.
• Available to work a flexible schedule including weekends, evenings, and holidays.
• Ability to bend, lift up to 50 pounds; stand for entire shift.
• Authorized to work in the United States on a full-time basis without employer sponsorship.

Responsibilities

• Drives store sales and profitability by executing effective operations and prioritizing the customer experience.
• Supports Store Manager with delivering on sales goals, executing daily store operations and team communication.
• Drives inventory receiving and replenishment processes efficiently and accurately.
• Executes new product launch floor sets and merchandising direction aligned with brand strategy.
• Holistically owns division of responsibility including inventory, product processing, visual merchandising, and community events.
• Provides exceptional customer service and fosters a community atmosphere.

Skills

Leadership

Customer service

Team coaching

Education

High school diploma or equivalent

Job description

YETI seeks a Full-Time Team Keyholder for our flagship store on South Congress in Austin, TX. This role leads the store team, coaches staff, and helps execute company strategies, ensuring outstanding customer service and a strong brand presence.

The position requires a high school diploma or equivalent, 2+ years of leadership in retail, comfort with new technology, and a willingness to work weekends/evenings/holidays. Lift up to 50 lbs and US work authorization are required.