Seasonal Ski & Outdoor Gear Technician

CSC Generation Enterprise; West Valley City (UT); On-site; USD 25,000 - 29,000; Part time

Job summary

Backcountry is seeking a Seasonal Retail Shop Technician for the holiday period (Nov–Feb) to join our team. You will assemble, maintain and repair outdoor gear and equipment, and assist customers with technical support and product inquiries.

Responsibilities include QA checks, helping sales staff with product knowledge, processing transactions, and keeping the shop tidy. A high school diploma and 1+ year retail tech experience required; weekend/holiday availability is essential.

Qualifications

• 1+ years of experience in a retail shop technician or similar role.
• Strong mechanical aptitude and technical skills with outdoor gear.
• Excellent customer service and communication abilities.
• Flexibility for nights, weekends, and holidays during the seasonal period.

Responsibilities

• Assemble, maintain and repair outdoor gear and equipment.
• Perform quality assurance checks before customer delivery.
• Assist customers with technical support and product inquiries.
• Support sales staff with product knowledge and recommendations.
• Keep the shop organized and inventory stocked.
• Help meet sales goals and provide exceptional service.
• Open/close the store as needed and manage transactions.

Skills

Customer service

Mechanical aptitude

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

POS system

Job description

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist,MotoSport, andSteepandCheap—aimto supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products,a superiorshopping experience, personalized Gearheadexpertise, lightning-fast andaccuratefulfillment, and inspirational, informative, and community-centered content.

The ideal candidate should have a passion for outdoor activities andpossessexcellent communication and interpersonal skills.

Backcountry isseekinga skilled and knowledgeableSeasonalRetail Shop Technicianto join our teamfor the holiday season (expected employment from November through February). As a Retail Shop Technician, you willbe responsible forensuring that all products aremaintained, repaired, and assembled according to the company's standards. Your primaryobjectivewill be to provide high-quality customer service byassistingwith product inquiries and providing technicalsupport, andselling merchandise to customers.

Holiday Availability:Must be able to work two of the three major winter holidays (Thanksgiving/Black Friday, Christmas, New Year’s Eve/New Year’s Day).

What you get to do every day:

• Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment.
• Perform quality assurance checks on all products prior to customer delivery.
• Assist customers with technical support and product inquiries.
• Provide support to sales associates with product knowledge and recommendations.
• Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.
• Work collaboratively with the team to meet sales goals and provide exceptional customer service.
• Participate in ongoing training and development to stay up-to-date on industry trends and products.
• Assist on the sales floor as needed.
• Assist the Store Manager in opening and closing the store as needed.
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliation
• Other duties as assigned by management team and Lead Shop Tech.

What you bring to the role:

• 1+ years of experience in a retail shop technician or similar role.
• Strong mechanical aptitude and technical skills with outdoor gear and equipment.
• Excellent customer service skills and ability to communicate effectively with customers.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Knowledge of the latest industry trends and products.
• Flexibility to work weekends, holidays, and evenings — especially during the November through February seasonal period.
• Must be able to lift up to 50 pounds.
• High school diploma or equivalent.
• Technical certifications related to outdoor gear and equipment preferred.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Must have a flexible schedule, including availability for nights, weekends, and holidays
• Regular and predictable attendance

$18 - $21 an hour

CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process, contact [e-mail].

Employment is contingent on a background check, including verification of prior employment dates.