Outdoor Gear Expert & Customer Experience Specialist

Recreational Equipment, Inc.; Bend (OR); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Paid time off

Job summary

REI Co-op in Bend seeks a Store Sales Specialist to help create better outdoor experiences by sharing product knowledge, making recommendations, and engaging with customers daily. You will facilitate transactions, promote memberships, and keep merchandise organized on the floor, drawing on REI product expertise.

The role emphasizes delivering our 100% customer satisfaction guarantee and supporting store operations with a proactive, service-driven approach.

Qualifications

• Store retail experience preferred.
• Strong communication and relationship-building skills.
• Open to feedback and different viewpoints.

Responsibilities

• Assist customers with questions about products, memberships, and services.
• Maintain visual standards with store management and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Retail experience

Customer communication

Relationship building

Feedback orientation

Problem solving

Planning and prioritization

Team collaboration

Influence others

Job description

REI Co-op in Bend seeks a Store Sales Specialist to help create better outdoor experiences by sharing product knowledge, making recommendations, and engaging with customers daily. You will facilitate transactions, promote memberships, and keep merchandise organized on the floor, drawing on REI product expertise.

The role emphasizes delivering our 100% customer satisfaction guarantee and supporting store operations with a proactive, service-driven approach.