BFT - Temporary Patient Service Coordinators / Greater Boston Area

1200 The General Hospital Corporation; Somerville (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Parking available

Job summary

The General Hospital Corporation is seeking an administrative professional to support healthcare providers in a fast-paced ambulatory environment at Mass General Brigham's campus. You will act as the primary interface between patients and the medical team, scheduling appointments, tests, and surgeries.

With at least 1 year in healthcare or customer service, you will handle referrals, pre-certifications, registrations, billing coordination, and co-pay collection, while maintaining accurate

Qualifications

• 1+ years' experience in healthcare or customer service.
• Understanding of managed care and other insurance-related coverage plans.
• Digital literacy, including proficiency with Windows-based computer applications crucial.
• Proven, accurate typing and data entry skills.
• Prior customer service experience.
• Knowledge of EPIC, MEDITECH & BICS software a plus.
• Qualified individuals must be available to complete a three-day, Epic training program, and to work at least 30 hours, Monday-Friday, days.

Responsibilities

• Provide administrative support to healthcare providers within a fast-paced ambulatory setting.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and update demographic, PCP, and insurance information.
• Collect co-payments and fees.
• Coordinate details of billing.
• Answer phones, and triage calls as appropriate.
• Photocopying, faxing, and filing.

Skills

Customer service

Data entry

EPIC

MEDITECH

BICS

Typing speed

Phone triage

Tools

MEDITECH

EPIC software

Windows

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

• Provide administrative support to healthcare providers within a fast-paced ambulatory setting, and function as the primary interface between the patients and medical team.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and/update demographic, PCP, and insurance information.
• Collect co-payments and fees.
• Coordinate details of billing.
• Answer phones, and triage calls as appropriate.
• Photocopying, faxing, and filing.

Qualifications

• 1+ years' experience in a healthcare or customer service setting required for Level I role. (Additional experience required for higher level positions.)
• Proven understanding of managed care and other insurance-related coverage plans.
• Digital literacy, including proficiency with Windows-based computer applications crucial.
• Proven, accurate typing and data entry skills.
• Prior customer service experience.
• Knowledge of EPIC, MEDITECH & BICS software a plus!
• Strong patient service orientation and well-developed social skills.
• Qualified individuals must be available to complete a three-day, Epic training program, and to work at least 30 hours, Monday-Friday, days.
• They should be a quick study, with a "can-do," positive demeanor, and a proven track record to be reliable, flexible and punctual.
• Driven candidates will also possess a professional demeanor, solid interpersonal skills, and the ability to work optimally as part of a team.

Bulfinch Temporary Service employees often cover leaves of absences, vacations, as well as vacant, f/t openings, often resulting in temp-to-hire. Applicants who meet the requirements and make a minimum one-month or more commitment, are encouraged to apply.

Job opportunities are located at MGH Salem and Peabody. This location is not easily accessible by public transit, but parking is available.

Massachusetts General Hospital is an Equal Opportunity Employer. By accepting diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Additional Job Details (if applicable)

• Additional Job Description
• Remote Type: Onsite
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 0
• Employee Type: Temporary
• Work Shift: Day (United States of America)
• Pay Range: $17.71 - $24.28/Hourly
• Grade: 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level.

The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.

These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system-we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.