Patient Services Coordinator II- Endoscopy Call Center Agent

1200 The General Hospital Corporation; Boston (MA); Hybrid; USD 25,000 - 34,000; Full time

Job summary

The General Hospital Corporation is seeking an Administrative Assistant to support clinical service operations. You will perform routine clerical tasks, schedule patient visits, assist with check-in/out, and help with billing and medical records processes in a hybrid work setting.

Ideal candidates have a High School Diploma, 2–3 years of office experience, and CMAA certification or equivalent. Proficiency in Office Suite and strong communication skills are required.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: Office experience 2-3 years required.
• Licenses/Credentials: CMAA - Data Conversion - Various Issuers preferred.
• Knowledge/Abilities: Proficiency with all Office Suite and general office procedures.
• Ability to use the phone system and manage non-routine calls.
• Written communication and clear messaging.
• Time management and ability to multitask.
• Well-organized with strong time-management skills.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet patients and assist at check-in/check-out.
• Answer phones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and file to patient medical records.

Skills

Office suite proficiency

Phone system skills

Written communication

Time management

Organizational skills

Education

High School Diploma

CMAA Certification preferred

Tools

Medical records management

Office equipment handling

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Essential Functions

• Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• -Make patient appointments and maintain appointment records.
• -Greet and assist patients.
• -Answer telephones, assist callers with routine inquiries, and schedule appointments.
• -File materials in patient folders and print appointment schedules.
• -Process patient billing forms and scan documents to patient medical records/LMR.
• -Call for patient medical records and laboratory test results.
• -Open and distribute unit mail or faxes.
• -Type forms, records, schedules memos, etc., as directed.
• -May be required to accept co-payments.
• -Handles, screens, and/or takes messages related to prior authorizations, -provider questions, prescription refills, and test results.
• -Acts as "Super User" for scheduling, registration, and billing systems.
• -Provides assistance and training to others in these areas.
• -May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

• Education High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
• Experience Office experience 2-3 years required
• Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type Hybrid Work Location 294 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.