Outdoor Adventure Guide - Full-Time

Hyatt Hotels Corporation; Texas; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

iAm Days for wellbeing experiences

Wellbeing/tuition reimbursement

Discounted Hyatt nights

Medical and dental insurance

401K with company match

Generous PTO

Adoption Assistance

Colleague meals

Employee Stock Purchase Plan

Access to resort facilities

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX seeks an Outdoor Adventure Guide to lead guest-facing programs, hike challenging routes, and ensure safety and engagement for diverse groups.

Must have extensive outdoor facilitation experience, certifications, and the ability to train others. The role supports mindfulness and wellbeing initiatives, with a flexible schedule including weekends and holidays.

Qualifications

• 5+ years of experience in facilitation and/or guiding outdoor adventure programs preferred
• 1–2+ years guiding experience hiking preferred
• 1–5+ years experience in facilitation of High and Low Ropes Elements preferred
• First Aid/CPR or ability to obtain within 30 days of start date
• ACCT Facilitator Level I or II preferred or willingness to complete provided training
• Wilderness First Aid and Wilderness First Responder preferred or willingness to complete provided training
• Lifeguard certification preferred or willingness to complete lifeguard training and pass lifeguard test
• Trained or willing to be trained at facilitating stand up paddleboard and kayaking
• Knowledge of Miraval ethos is a plus

Responsibilities

• Serve as leader of guest facing programs for leisure guests and social and corporate groups with guests of varying abilities and deliver a quality experience for all
• Serve as leader among peers
• Receive performance feedback and adjust appropriately
• Communicate effectively and professionally and work as a team player
• Take direction from leadership and execute appropriate action
• Provide feedback with professionalism
• Excellent presentation and teaching skills
• Climbing ability and comfortable working at heights of 30-50ft to include traversing cables
• Technical proficiency with ropes, helmets, harnesses, hardware and several belay techniques
• Ability to perform, or learn to perform, and facilitate all activities related to outdoor adventure
• Ability to repeatedly lift and carry outdoor adventure equipment including stand up paddle boards, kayaks, climbing gear
• Maintain equipment and related maintenance records and logs
• Hike 3-4 mile/hour pace, miles ranging from 2-14 miles traveled
• Interest in mindfulness, wellbeing and mind-body-soul connection
• Enthusiastic about delivering experiences in all weather conditions
• Decision making within the best interest of the department and Miraval

Skills

Outdoor facilitation

Group management

Customer service

Interpersonal skills

Critical thinking

Flexible scheduling

Communication

Teaching

Leadership

Mindfulness

Education

First Aid/CPR Certification

ACCT Facilitator Level I/II

Wilderness First Aid

Wilderness First Responder

Lifeguard Certification

Tools

Ropes course equipment

Belay techniques

Paddleboarding/kayaking gear

Microsoft Office/Outlook

Job description

Close Inclusive Collection Job Postings Notification

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?
Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, Full-Time Outdoor Adventure Guide:

Qualifications

The Outdoor Adventure Guide must have an interest in and knowledge about the natural world, including the Texas Hill Country, or a curiosity to learn about our natural habitat. This person must have strong interpersonal skills, strong customer service skills, strong group management skills, and strong critical thinking and problem-solving skills. They also need to have the ability to be flexible in regard to scheduling and daily duties. Personal interest in outdoor adventure pursuits, including extensive hiking experience, water activity experience, climbing experience and a knowledge of rope systems.

Facilitation and problem-solving skills

Detail oriented, creative, and flexible

Serve as leader of guest facing programs for leisure guests and social and corporate groups with guests of varying abilities and deliver a quality experience for all

Serve as leader among peers

Receive performance feedback and adjust appropriately

Communicate effectively and professionally and work as a team player

Take direction from leadership and execute appropriate action

Provide feedback with professionalism

Excellent presentation and teaching skills

Climbing ability and comfortable working at heights of 30-50ft to include traversing cables

Technical proficiency with ropes, helmets, harnesses, hardware and several belay techniques and willingness to be trained on high ropes and challenge course elements

Ability to perform, or learn to perform, and facilitate all activities related to outdoor adventure

Ability to repeatedly lift and carry outdoor adventure equipment including stand up paddle boards, kayaks, climbing gear

Maintain equipment and related maintenance records and logs

Hike 3-4 mile/hour pace, miles ranging from 2-14 miles traveled

Interest in mindfulness, wellbeing and mind-body-soul connection

Enthusiastic about delivering experiences in all weather conditions

Decision making within the best interest of the department and Miraval

Proficient at Microsoft Office particularly Outlook

Must be able to work a flexible schedule including days, nights, weekends and holidays

Must be able to work outside in all types of weather conditions

Must have valid Driver's License

Perform other duties as assigned by department or resort leadership

Education and/or Experience:

5+ years of experience in facilitation and/or guiding outdoor adventure programs preferred

1 – 2+ years guiding experience hiking preferred

1 – 5+ years of experience in facilitation of High and Low Ropes Elements preferred

First Aid/CPR or ability to obtain within 30 days of start date

ACCT Facilitator Level I or II preferred or willingness to complete provided training

Wilderness First Aid and Wilderness First Responder Preferred or willingness to complete provided training

Lifeguard certification preferred or willingness to complete provided lifeguard training and pass lifeguard test required for role

Trained or willing to be trained at facilitating stand up paddleboard and kayaking

Knowledge of Miraval ethos is a plus

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Must be able to exercise mature control over group programs and influence groups and individuals to accomplish particular objectives without interfering unnecessarily.

Must be sensitive to the personalities, moods, and abilities of individuals and groups and be able to function in a supportive role while guiding them to reach their full potentials.

Make decisions in the best interest of the guests, their safety (physically, emotionally, mentally, and spiritually) and must be made within the guidelines of department standard operating procedures and Miraval policies and procedures.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Outdoor Adventure Guide must be able to carry and climb ladders of 10-12ft and transition to climb poles upwards of 50ft and be comfortable traversing cables of 35-50ft in height and length.

Must be able to walk, stand, and belay for extended periods and do so on average 4-6 hours/day several days per week.

Must be able to hike for extended periods, maintaining a 3 to 4 mile hour pace, and do so on average 6-12 miles/day, several days per week.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear.

The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl.

The associate must be able to lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Outdoor Adventure Guide must be able to carry and climb ladders of 10-12ft and transition to climb poles upwards of 50ft and be comfortable traversing cables of 35-50ft in height and length. Must be able to walk, stand, and belay for extended periods and do so on average 4-6 hours/day several days per week.

Must be able to hike for extended periods, maintaining a 3 to 4 mile hour pace, and do so on average 6-12 miles/day, several days per week.

The noise level in the work environment is usually moderate.

We offer excellent benefits:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights*
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
• 401K with company match*
• Generous Paid Time Off program*
• Paid Family Bonding Time and Adoption Assistance*
• Complimentary daily colleague meals
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and fitness center

*Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

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