Outdoor Activities Guide — Lead Engaging Guest Experiences

montage; Bluffton (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Montage International's Palmetto Bluff property seeks a Compass Activities Guide to lead a range of recreational and educational experiences for guests and members, including boat tours, bike tours, and family activities. You will deliver exceptional service and ensure safety and guest satisfaction.

You will share knowledge of Palmetto Bluff, the May River estuary, and Lowcountry history, assist with reservations and equipment, and partner with Concierge, Front Office, Guest Services, and other

Qualifications

• Strong passion for outdoor recreation, hospitality, and guest engagement.
• Knowledge of Palmetto Bluff, Lowcountry ecosystems, wildlife, waterways, and local history preferred.
• Ability to lead activities in a confident, engaging, and professional manner.
• Comfortable speaking to individuals and groups of varying sizes.
• Strong organizational and time-management skills.
• Ability to work independently while contributing to a team-focused environment.
• Excellent communication and interpersonal skills.
• Ability to develop positive relationships with guests, members, and fellow associates.
• Ability to research and assist in developing new recreational programming and guest experiences.
• Must be able to speak, read, and understand the primary language(s) used in the workplace.
• Ability to maintain Montage International grooming and service standards.
• High School Diploma or equivalent preferred.
• One to two years of experience in recreation, hospitality, tourism, outdoor education, guiding, or a related field preferred.
• Experience working in a luxury hospitality environment is preferred.
• CPR and First Aid certification required or ability to obtain certification within an established timeframe.
• Additional certifications related to boating, archery, outdoor recreation, or interpretive programming are desirable.

Responsibilities

• Guide and facilitate a variety of recreational, educational, and outdoor experiences for members and guests.
• Deliver exceptional customer service through personalized and engaging guest interactions.
• Demonstrate knowledge of Palmetto Bluff, the May River estuary, Lowcountry ecology, local wildlife, and regional points of interest.
• Assist guests with activity reservations, equipment rentals, and general recreation inquiries.
• Conduct activities in a safe, professional, and engaging manner while adhering to all departmental standards and safety procedures.
• Assist with setup, operation, and breakdown of daily activities and special events.
• Maintain activity equipment and report maintenance or safety concerns to management.
• Support children's programming, holiday events, member events, and seasonal experiences.
• Ensure all equipment, facilities, and activity areas are maintained in a clean, organized, and guest-ready condition.
• Provide guests with accurate information regarding resort amenities, dining outlets, activities, and local attractions.
• Assist in developing and implementing new experiences and recreational programming that enhance guest engagement and drive revenue.
• Build strong relationships with Concierge, Front Office, Guest Services, and other resort departments to promote activities and create seamless guest experiences.
• Attend all required training sessions, meetings, and departmental events.
• Uphold Montage International service standards and represent the Compass Department with professionalism at all times.

Skills

Outdoor recreation

Hospitality

Guest engagement

Public speaking

Organization

Time management

Interpersonal skills

Teamwork

Communication

Program development

CPR/First Aid

Local knowledge

Education

High School Diploma or equivalent

Job description

Montage International's Palmetto Bluff property seeks a Compass Activities Guide to lead a range of recreational and educational experiences for guests and members, including boat tours, bike tours, and family activities. You will deliver exceptional service and ensure safety and guest satisfaction.

You will share knowledge of Palmetto Bluff, the May River estuary, and Lowcountry history, assist with reservations and equipment, and partner with Concierge, Front Office, Guest Services, and other