Outcomes Specialist – Front Desk & Adoptions

Cincinnati Animal CARE; Cincinnati (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive benefits package

Growth and development opportunities

Paid Time Off

Job summary

Cincinnati Animal CARE (CAC) is hiring an Outcomes Specialist to support our mission of protecting animals and serving the community. You will perform adoption counseling, return-to-owner processes, and foster/transfer support with a strong emphasis on accuracy, compassionate service, and teamwork.

Responsibilities include processing fees and forms, maintaining records, and coordinating with multiple teams.

Qualifications

• Demonstrate excellent oral and written communication skills.
• Ability to handle stressful and/or difficult situations as presented by visitors, staff and/or volunteers.
• Ability to build quick, meaningful, and long lasting relationships with visitors.
• Ability to handle sensitive issues in a professional and discrete manner
• Ability to provide compassionate, high level customer service.
• Ability to assess situations from a holistic perspective.
• Ability to exercise judgment, tact and diplomacy.
• Outside-the-box thinking and problem solving
• Ability to work in environments with possible exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, traffic hazards, pathogenic substances, animal attacks and animal bites.
• Must be 18 years of age, have a high school diploma or equivalent GED, valid driving license, and must have personal integrity and remain free of felony convictions.
• Ability to operate a computer and knowledge of commonly associated software programs.
• Ability to stand for long periods of time.
• Ability to work daytime, evenings and weekends as assigned.

Responsibilities

• Adoption – match animals with adopters while being mindful of the adopters home environment and any traits the individual animal may have.
• Return to Owner – Reuniting lost animals back to their owners with high level customer service and accurate data entry.
• Foster – Assist in facilitating short and long term foster with high level customer service.
• Transfer – Assist community and rescue partners with positive relationships and detailed records.
• Respond to questions about animals and the adoption process.

Job description

Cincinnati Animal CARE (CAC) is hiring an Outcomes Specialist to support our mission of protecting animals and serving the community. You will perform adoption counseling, return-to-owner processes, and foster/transfer support with a strong emphasis on accuracy, compassionate service, and teamwork.

Responsibilities include processing fees and forms, maintaining records, and coordinating with multiple teams.