Outcome & Product Lead — Senior Transformation Manager

EY; Buffalo (NY); Hybrid; USD 168,000 - 437,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Flexible vacation policy

Job summary

EY is seeking an Outcome/Product Lead to own ventures from discovery to sustained value, uniting users, practitioners, designers, engineers, and specialists around a clear outcome.

The role sits at the intersection of innovation, product management, and business transformation, focusing on real business impact over feature delivery. It suits a leader who values outcomes and can turn ambiguity into lasting impact within EY Challenger Core.

Qualifications

• Bachelor’s Degree in a relevant field of study.
• 9-12+ years of relevant experience.
• Ownership of a product, service, or transformation from discovery through adoption and measurable improvement.
• Evidence of using research, data, and experiments to change direction and prioritize value.
• Experience leading multidisciplinary teams without direct authority over every contributor.
• Ability to define outcome measures, baselines, hypotheses, and safeguards against unintended impacts.
• Experience preparing operating owners to sustain delivery, manage risk, and track benefits.
• Travel and On-site requirements: up to 50% travel and hybrid office work.

Responsibilities

• Own the product vision, outcome hypothesis, priorities, roadmap, and scope from discovery through sustained value.
• Frame problems with users and practitioners, establishing baselines, success measures, assumptions, risks, and a learning window.
• Lead research, prototypes, and experiments that test key assumptions and inform investments.
• Align multidisciplinary partners and respect specialist approval rights; escalate decisions beyond your authority.
• Partner with Product Insights to measure outcomes, surface unintended effects, and decide to continue, pivot, stop, or scale.
• Prepare business and service owners to sustain adoption, support, controls, funding, and benefits after transfer.

Skills

Product leadership

Cross-functional leadership

AI awareness

User research integration

Communication with executives

Ambiguity to outcomes

Education

Bachelor’s degree

Job description

EY is seeking an Outcome/Product Lead to own ventures from discovery to sustained value, uniting users, practitioners, designers, engineers, and specialists around a clear outcome.

The role sits at the intersection of innovation, product management, and business transformation, focusing on real business impact over feature delivery. It suits a leader who values outcomes and can turn ambiguity into lasting impact within EY Challenger Core.