Outcome & Product Lead — Senior Manager, Transformation

EY; San Jose (CA); Hybrid; USD 211,000 - 437,000; Full time

Job summary

EY is seeking a seasoned Outcome/Product Lead to own ventures from discovery through sustained value. You will unite users, practitioners, designers, engineers, and specialists around high-value outcomes, shaping the future of services in Challenger.

This role sits at the crossroads of innovation, product management, and business transformation, measuring success by real-world impact rather than feature delivery.

Qualifications

• Bachelor’s Degree in a relevant field of study.
• 9-12+ years of relevant experience.
• Ownership of a product, service, or transformation from discovery through adoption and measurable improvement.
• Evidence of using research, data, and experiments to change direction and prioritize value.
• Experience leading multidisciplinary teams without direct authority over every contributor.
• Ability to define outcome measures, baselines, hypotheses, and safeguards against unintended impacts.
• Experience preparing operating owners to sustain delivery, manage risk, and track benefits.
• Travel and On-site requirements: up to 50% travel and hybrid office presence.

Responsibilities

• Own the product vision, outcome hypothesis, priorities, roadmap, and scope from discovery through sustained value.
• Frame problems with users and practitioners, establishing baselines, success measures, assumptions, risks, and a learning window.
• Lead research, prototypes, and experiments that test key assumptions and inform investment decisions.
• Align multidisciplinary partners and manage approvals and escalations beyond your authority.
• Partner with Product Insights to measure outcomes, surface unintended effects, and advise on continuing/pivoting/scaling.
• Prepare business and service owners to sustain adoption, support, controls, funding, and benefits after transfer.

Skills

Product leadership

Outcome-driven

Cross-functional collaboration

Research & experiments

Data-driven decisions

AI awareness

Education

Bachelor’s Degree

Job description

EY is seeking a seasoned Outcome/Product Lead to own ventures from discovery through sustained value. You will unite users, practitioners, designers, engineers, and specialists around high-value outcomes, shaping the future of services in Challenger.

This role sits at the crossroads of innovation, product management, and business transformation, measuring success by real-world impact rather than feature delivery.