Outbound Team Lead: 1st Shift (Common Carrier Department)

WebstaurantStore

Albany (GA)

On-site

USD 60,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical

Vision

Dental

PTO

401(k) matching

Life Insurance

Job summary

WebstaurantStore seeks an Outbound Team Lead who maintains in-depth knowledge of products and outbound procedures, communicating with shift managers and peers to meet daily goals. This role identifies issues, takes corrective action, and serves as a role model for our culture to engage employees.

The position emphasizes leading by example, coaching team members, and driving productivity while upholding company policies and safety standards in a fast-paced distribution environment.

Qualifications

Minimum of 1 year of relevant experience in a distribution environment; shipping experience preferred but not required.
High school diploma or GED, or equivalent combination of education and experience.

Responsibilities

Assist leadership in overseeing daily operations to ensure productivity and quality while meeting goals.
Provide regular feedback on individual and team performance to leadership.
Lead daily team meetings to communicate expectations and best practices.
Flex into other departments or roles as needed to support operations.
Ensure outbound shipments are accurate and timely through efficient processes.

Skills

Analytical thinking

Verbal & written communication

Time management

Problem solving

Customer service mindset

Adaptability

Education

High school diploma or GED

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

Job Summary

The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions and serving as a role model of our culture to effectively communicate with employees and drive engagement.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the duties below to a high standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership

Assist leadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
In collaboration with leadership, conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
Clearly communicate team goals, resolve problems as they arise, and answer any related questions
Assist with developing a cross-trained team that can flex into other departments or jobs as needed
Maintain a high level of communication with Outbound teams and management daily; partner with other team leads to flex hours where necessary
Ensure that employees are consistently informed of their performance and progress
Serve as a resource for all employees regarding job tasks, company policies and procedures and warehouse initiatives
Report personnel issues to the department leadership to enable timely resolutions

Process

Aid management in ensuring that our teams work towards satisfying customers through picking, prepping and completing outbound shipments efficiently, with a focus on accuracy and quality
Manage the department's workflow daily, working with leadership to adjust to labor availability as needed.
Ensure a high degree of accuracy and quality in all work completed by the IC team, using internal audits to identify mistakes and training opportunities
Work to identify trends in team performance, using outbound metrics to train individuals on the team and assess areas of weakness or strength
Provide scorecards to individuals weekly and monthly to advise them on their overall performance
Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals
Abide by all company and warehouse policies
Flex into other positions and departments and undertake additional duties as necessary to support the overall operation

Physical Requirements

Work is performed while standing and or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

EDUCATION and/or EXPERIENCE

Minimum of 1 year of relevant experience in a distribution environment; shipping experience preferred but not required
High school diploma or GED, or equivalent combination of education and experience

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Knowledge, Skills, & Abilities

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
Strong analytical and problem-solving skills required
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Customer service-oriented attitude with a demonstrated desire to exceed expectations

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits