Outbound Manager - Night Shift

WebstaurantStore

Lebanon (TN)

On-site

USD 65,000 - 95,000

Full time

28 hours ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

The Outbound Manager oversees the shipping department of the facility within their respective shift - focusing on quality, accuracy and providing excellent customer experience. Reports to the Outbound Operations Manager and collaborates with other shifts to ensure SOP compliance and operational directives.

Responsibilities include managing daily Outbound operations, coaching up to 100 employees, monitoring metrics, and leading meetings to drive improvements while maintaining safety and integrity

Qualifications

Proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
Strong analytical and problem-solving skills.
Strong verbal and written communication with ability to explain complex concepts clearly.
Ability to manage multiple assignments and deadlines in a fast-paced environment.
Willingness to work off-shift to respond to urgent needs.
Experience coaching and developing managers to achieve results.

Responsibilities

Manage day-to-day operations of the Outbound department (Picking, Consolidation, Packing, QA, and indirect roles) to ensure quality, efficiency, and accuracy.
Train, coach, and develop up to 100 employees to hit operational metrics.
Monitor daily/weekly/monthly metrics and resolve issues in the receiving/Outbound process as needed.
Communicate policies and procedures clearly to all teams.
Lead weekly and monthly meetings to review metrics and initiatives.

Skills

MS Office

Analytical skills

Verbal and written communication

Time management

Adaptability

Customer service

Coaching and development

Tools

MS Office

Job description

Job Summary

The Outbound Manager oversees the shipping department of the facility within their respective shift - including picking, packing and indirect positions - focusing on quality, accuracy and providing excellent customer experience. Reporting directly to the Outbound Operations Manager, the Outbound Manager is tasked with collaborating with Outbound managers on other shifts to ensure compliance with all protocol and SOP's, as well as the leadership team in Inbound and Inventory Control, to problem solve and meet operational directives.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

Manage the day-to-day operations within the Outbound department, including Picking, Consolidation, Packing, QA, and other indirect roles. Ensure that the team is consistently focused on achieving a high degree of quality, efficiency, and accuracy to satisfy our customer base.
Train, coach, develop, and hold accountable up to 100 employees to achieve operational metrics and satisfy the needs of the distribution center.
Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
Provide clear and frequent communication to all teams regarding company policies and procedures.
Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.

People

Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
Promptly complete all admin duties relating to employee management to the expected standard.

Leadership

Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

Physical Requirements

Work is performed while standing and/or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

Minimum of 2 years of relevant experience in operations management; 2-3 years' experience with outbound operations management preferred.
Experience working in a distribution environment preferred.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
Strong analytical and problem-solving skills required.
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
Customer service-oriented attitude with a demonstrated desire to exceed expectations.
Ability to work off-shift as required to respond to urgent needs.
Demonstrated ability to coach, develop, and hold managers accountable for results.

Company Overview

The foodservice professional's premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits