Outbound Manager - Weekend Shift

WebstaurantStore

Dayton (NV)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Medical

Vision

Dental

PTO

401(k) matching

Company Discounts

Bonus Opportunities

On-Site Fitness Centers

Dog-friendly Offices

Job summary

A restaurant supply company is seeking an Outbound Manager responsible for overseeing daily operations, ensuring customer orders are fulfilled accurately and efficiently. The ideal candidate will have 2-3 years of warehouse experience and supervisory skills. Responsibilities include training team members, monitoring performance metrics, and driving initiatives for continuous improvement. Strong communication, problem-solving, and customer service skills are essential. Benefits include medical, dental, and 401(k) matching.

Qualifications

2-3 years of relevant warehouse experience is desired.
Previous supervisory or management experience is preferred.
Ability to manage multiple assignments in a fast-paced environment.

Responsibilities

Oversee outbound operations including order picking, consolidation, packing, and loading.
Train and develop team members to achieve operational goals.
Monitor daily metrics and resolve operational issues.

Skills

Proficiency in MS Office

Strong analytical skills

Strong verbal communication skills

Problem-solving skills

Customer service oriented

Job description

Job Summary

The Outbound Manager oversees the facility’s outbound operations, including order picking, consolidation, packing, and loading for both ground shipping and common carrier shipments. The main objective of the outbound leadership team is to ensure customer orders are fulfilled accurately, efficiently, and on time while maintaining high safety, quality, and service standards. The Outbound Manager drives continuous improvement initiatives to enhance productivity, optimize processes, and ensure effective staffing and workflow coordination. This role collaborates closely with other department leaders and shift management to maintain compliance with all protocols and SOPs, resolve operational challenges, and foster a culture of accountability, teamwork, and excellence.

Responsibilities

Operational

Oversee the day-to-day operations within the outbound department, including order picking, consolidation, packing, loading, and coordination of ground shipping and common carrier shipments.
Train, coach, and develop team members to achieve operational goals and maintain high performance standards.
Work closely with the leadership team to monitor daily, weekly, and monthly metrics for outbound operations and identify and resolve operational issues as needed.
Provide clear, consistent communication to all teams on company policies, procedures, and performance expectations.
Lead and participate in weekly and monthly meetings to review metrics, discuss areas of improvement, address employee relations issues, and share updates on initiatives and projects.
Analyze opportunities for improvement, including productivity growth, cost reduction, order accuracy, load efficiency, and overall process effectiveness.

People

Ensure the timely completion of all employee performance reviews and provide frequent, constructive feedback to support continued growth and engagement.
Engage regularly with employees to promote a positive, safe, and compliant work environment.
Promptly complete all administrative duties related to employee management to the expected standard.

Leadership

Collaborate with the facility’s leadership team to meet the needs of the distribution center and foster a strong team mentality.
Partner with Team Leads and Assistant Managers to create development plans for employees, maintaining engagement and building a strong leadership pipeline.
Demonstrate integrity and honesty, modeling the company’s core values for all employees.
Serve as a leader not only for the outbound department but for the entire distribution center, holding peers, managers, and employees accountable to expectations.

Physical Requirements

Work is performed while standing and/or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

2-3 years of relevant warehouse experience is desired.
Previous supervisory or management experience is preferred.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Proficiency in MS Office is required (Outlook, Word, Excel, PowerPoint).
Strong analytical and problem-solving skills.
Strong verbal and written communication skills; ability to concisely explain technical and complex concepts.
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
Ability to quickly adapt as business needs change.
Ability to address difficult situations with diplomacy and emotional intelligence.
Customer service oriented attitude with a demonstrated desire to exceed expectations.
Ability to work off-shift as required to respond to urgent needs.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits