Outbound Shipping Supervisor — Lead Warehouse Operations

CSS; Suwanee (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

CSS in Suwanee, GA seeks a Supervisor - Operations to oversee departments within a warehouse, with primary responsibility for outbound/shipping operations. You will supervise, coach, and develop associates, and manage performance across inbound/outbound activities.

You will ensure compliance with safety and company policies while optimizing processes, training, and coordinating with other operational leaders to meet customer requirements.

Qualifications

• High School degree or equivalent required.
• 3 years warehouse and distribution operations experience.
• 1 year experience leading warehouse associates.
• Strong knowledge of inventory control processes.
• Ability to coach, develop, and hold associates accountable.
• Ability to operate a forklift or obtain a forklift certification.

Responsibilities

• Coordinate employee work assignments to meet inbound/outbound service requirements and prioritize workload.
• Direct achievement of performance objectives related to productivity, quality, service, and safety.
• Monitor workflow, track errors, and take corrective actions.
• Ensure procedures are observed, implemented, and enforced.
• Confirm quality and inspection processes to reduce excess costs.
• Maintain safe working environment and follow safety regulations.
• Maintain time, attendance, and performance records.
• Foster positive employee relations through coaching and engagement.
• Establish and monitor performance standards for warehouse functions (pick/pack/ship).
• Process returned merchandise.
• Develop and document warehouse processes.
• Train warehouse employees and certify programs.

Skills

Coaching & development

Communication skills

Time management

Team collaboration

Problem solving under pressure

Operational leadership

Inventory control knowledge

Forklift operation

Attention to detail

Business planning systems

Education

High School degree or equivalent

Tools

Forklift operation

Job description

CSS in Suwanee, GA seeks a Supervisor - Operations to oversee departments within a warehouse, with primary responsibility for outbound/shipping operations. You will supervise, coach, and develop associates, and manage performance across inbound/outbound activities.

You will ensure compliance with safety and company policies while optimizing processes, training, and coordinating with other operational leaders to meet customer requirements.