Outbound Sales Performance Leader

The Travel Corporation; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

The Travel Corporation (TTC) is seeking an experienced Outbound Sales Performance Leader to guide TTC's growing outbound sales function. Reporting to the Contact Center Manager, you will lead a team of Outbound Sales Specialists, driving revenue growth and improving conversion through coaching and performance management.

This role requires partnerships across Marketing, Contact Center, Training, QA, Workforce Management, and Enablement to deliver measurable results in a fast-paced,

Qualifications

• 3+ years in outbound sales in a contact center, business development, or target-driven role.
• Previous people leadership with coaching, performance management, and team results responsibilities.
• Experience managing against measurable revenue, sales, conversion, or productivity targets.
• Strong understanding of outbound sales methodologies, lead management, and funnel performance.

Responsibilities

• Lead and develop a team of Outbound Sales Specialists to hit revenue, conversion, and productivity goals.
• Coach team through call reviews, performance discussions, and ongoing skill development.
• Monitor key sales metrics: contact rates, conversion, revenue attainment, productivity, and funnel performance.
• Use data and insights to identify opportunities, remove barriers, and improve results.
• Drive outbound sales programs: high-intent leads, past guest campaigns, abandoned carts, reactivation initiatives.
• Partner with Marketing and Contact Center leadership to maximize lead quality and campaign effectiveness.

Skills

Outbound sales leadership

Team coaching

Sales performance management

Data-driven decision making

Cross-functional collaboration

Tools

Salesforce

Genesys

Job description

All Jobs > Outbound Sales Performance Leader

Fully Remote • TTC Tour Brands - Fully Remote • Contact Center

Full-time

Description

For over 100 years, The Travel Corporation (TTC) has been enriching lives by connecting people and places. Through our portfolio of award-winning travel brands operating in more than 70 countries, we create unforgettable experiences that bring people, cultures, and destinations closer together. Behind every journey is a passionate team committed to delivering exceptional customer experiences and commercial success. Join us and help shape the future of travel.

Our Values

• Value Every Voice – We put people first.
• Act with Integrity – We do what's right.
• Explore Beyond Boundaries – We're driven by curiosity.
• Own the Outcome – We take responsibility for our decisions.
• Succeed Together – We've got each other's backs.

About the Role

We are seeking an experienced and results-driven Outbound Sales Performance Leader to lead TTC's growing outbound sales function. Reporting to the Contact Center Manager, you will be responsible for driving revenue growth through the leadership, coaching, and development of a team of Outbound Sales Specialists.

This role combines people leadership, sales performance management, and strategic execution. You will be responsible for optimizing outbound sales programs, improving conversion rates, ensuring operational excellence, and partnering across Marketing, Contact Center, Training, QA, Workforce Management, and Enablement teams to deliver measurable business results.

This is an exciting opportunity for a proven outbound sales leader who thrives in a fast-paced, metrics-driven environment and enjoys building high-performing teams.

What you will do

• Lead and develop a team of Outbound Sales Specialists to achieve revenue, conversion, and productivity goals.
• Coach team members through call reviews, performance discussions, and ongoing skill development.
• Monitor key sales metrics including contact rates, conversion rates, revenue attainment, productivity, and funnel performance.
• Use data and performance insights to identify opportunities, remove barriers, and improve results.
• Drive execution of outbound sales programs including high-intent leads, past guest campaigns, abandoned carts, and customer reactivation initiatives.
• Establish and maintain strong performance management and accountability practices.
• Partner closely with Marketing and Contact Center leadership to maximize lead quality and campaign effectiveness.
• Support recruitment, onboarding, and development as the outbound sales team continues to grow.
• Recommend and implement improvements to processes, workflows, scripts, and sales practices.
• Help shape and scale TTC's outbound sales capability by contributing operational insights and best practices.

Requirements

About You

• 3+ years of outbound sales experience within a sales contact center, business development, or similarly target-driven environment.
• Previous people leadership experience with responsibility for coaching, performance management, and team results.
• Experience managing against measurable revenue, sales, conversion, or productivity targets.
• Strong understanding of outbound sales methodologies, lead management, and sales funnel performance.
• Demonstrated ability to use data and reporting to drive performance improvements.
• Experience coaching consultative selling, objection handling, and conversion techniques.
• Strong communication and relationship-building skills with the ability to influence across teams.
• Experience working cross-functionally to achieve broader business objectives.
• Experience leading outbound sales, inside sales, business development, or contact center sales teams.
• Experience building, launching, or scaling new sales programs or capabilities.
• Experience with marketing-generated leads, lead nurturing, customer reactivation, or abandoned cart programs.
• Experience in travel, hospitality, or another high-consideration consumer sales environment.
• Experience with Salesforce, Genesys, or similar CRM/contact center technologies.

Join TTC and play a key role in helping us grow our outbound sales capability while creating exceptional customer experiences and driving meaningful business results. Apply today and help us continue connecting people and places around the world.