Outbound Sales & Customer Service Representative

St. Moritz Security Services; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

St. Moritz Security Services, Inc. in Pittsburgh, PA seeks an Outbound Sales & Customer Success Representative to drive new business for the Technology Division's remote guarding and security tech solutions.

The role blends outbound sales with customer onboarding and account growth, serving as the primary contact for new customers. The position emphasizes a 70% outbound sales focus and 30% onboarding, with hybrid/on-site work and some remote consideration.

Qualifications

• 2+ years of client-facing sales, business development, account management, or customer success with measurable results.
• Comfortable making outbound calls and sending outbound emails daily.
• Clear, professional verbal and written communication.
• Strong organization and attention to detail, with a CRM kept current.
• Authorization to work in the United States.

Responsibilities

• Outbound Sales & Business Development — ~70%: make outbound calls and email campaigns to prospects.
• Qualify leads, book discovery meetings and demos; involve the CTO in qualified opportunities.
• Build and manage pipeline in HubSpot; track outreach, follow-ups and conversions.
• Customer Onboarding & Account Growth — ~30%: coordinate onboarding with SOC and go-live.
• Maintain customer records and identify upsell opportunities.
• Share feedback from prospects and customers to improve messaging and market positioning.

Skills

Outbound sales

Communication

Organization

Relationship-building

Account management

Education

GED or HS Diploma

Bachelor's degree or equivalent

Tools

HubSpot CRM

Job description

Outbound Sales & Customer Service Representative(Corporate)

Pittsburgh, PA, United States of America

Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.

Job Skills / Requirements

Reports To: Chief Technology Officer

Location: Pittsburgh, PA — Hybrid/On-site. One to two office days per week preferred; fully remote candidates will be considered.

Position Summary

The Outbound Sales & Customer Success Representative drives new business for the Technology Division's remote guarding and security technology solutions and becomes the primary point of contact for the customers they win.

This is primarily a sales role: approximately 70% outbound sales and business development and 30% customer onboarding and account growth .

Key Responsibilities

Outbound Sales & Business Development — ~70%

• Make outbound calls and run email campaigns to prospects in industries such as logistics, retail, construction, and critical infrastructure.
• Research target accounts and tailor outreach to their security needs.
• Qualify leads, book discovery meetings and demos, and involve the CTO in qualified opportunities.
• Build and manage your pipeline in HubSpot, tracking outreach, follow-ups, and conversions.
• Lead with COMMAND™ (remote guarding) and PERIMETER™ (mobile surveillance), with opportunities to sell TRANSIT™ and SAFETY™ as you grow.
• Work with marketing on messaging, campaign timing, and target account lists.

Customer Onboarding & Account Growth — ~30%

• Own customer onboarding after the sale, coordinating with the Security Operations Center (SOC) through technical connection and go-live.
• Work with the CTO to develop and improve standard operating procedures for new customers.
• Maintain regular customer contact, answer service questions, and identify risks early.
• Escalate technical or operational issues internally and follow through until resolved.
• Identify and pursue upsell and cross-sell opportunities within your accounts.
• Maintain accurate customer records and interaction history in HubSpot.
• Share feedback from prospects and customers to help improve our messaging and market positioning.

Qualifications

Required

• 2+ years of experience in client-facing sales, business development, account management, or customer success, with measurable results you can describe (quota, meetings set, pipeline, revenue, retention, etc.).
• Comfortable making outbound calls and sending outbound emails daily, with the resilience to keep going after a "no.".
• Clear, professional verbal and written communication.
• Strong organization and attention to detail, including keeping a CRM current.
• Ability to follow and help develop standard operating procedures.
• Authorization to work in the United States.

Preferred

• Experience selling services or recurring-revenue contracts to businesses.
• Experience in physical security, remote guarding, B2B technology, or SaaS.
• Familiarity with video monitoring, access control, or alarm systems.
• Bachelor's degree or equivalent work experience.
• Self-directed, motivated by commission, and driven to sell.
• Resilient and consistent with outbound prospecting.
• Strong relationship- and trust-building skills.
• Detail-oriented with reliable follow-through.
• Able to balance new business development with customer onboarding and service.
• Clear, professional written and verbal communication.

St. Moritz Security Services is an equal opportunity employer.

Education Requirements (All)

GED or H.S. Equivalent
HS Diploma

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan