Outbound Relationship Manager

Brasseler USA Inc.; Kentucky; Hybrid; USD 51,000 - 72,000; Full time

Benefits offered by this job

Hybrid work after training

13 weeks paid parental leave

Birthday leave

Employee Referral Program

Discounts on dental products

Job summary

Henry Schein seeks a motivated, customer-focused professional to join our Perth team and manage a portfolio of customers across Adelaide and Perth. You will grow sales across a broad consumables portfolio by building trusted relationships, understanding each dental practice's needs, and delivering solutions that help their business thrive.

This role emphasizes ongoing engagement, analytics, and delivering exceptional customer experiences.

Qualifications

• Strong verbal communication and relationship building skills.
• Ability to influence and engage customers through meaningful conversations.
• Confidence conducting outbound sales activity and managing customer portfolios.
• Excellent organisational skills and attention to detail.
• Strong problem solving and commercial thinking capability.
• Ability to interpret customer and sales data to identify opportunities.
• Proficiency with Microsoft Office; strong Excel skills highly regarded.
• Experience working with CRM systems is advantageous.
• Full unrestricted Australian working rights.

Responsibilities

• Build and maintain strong relationships with customers through regular phone/virtual engagement.
• Identify sales opportunities within your portfolio and generate new business growth.
• Become a trusted advisor by understanding customer needs, challenges, and goals.
• Achieve and exceed sales targets and performance objectives.
• Work collaboratively with Field Sales and Customer Care teams to deliver exceptional customer experiences.
• Stay informed on product offerings, market trends, and customer opportunities.
• Maintain accurate customer records and sales activity within CRM system.
• Use customer and sales data to identify trends, opportunities, and areas for growth.

Skills

Verbal communication

Relationship building

Outbound sales

CRM experience

Microsoft Excel

Attention to detail

Tools

CRM systems

Job description

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.

About the Role

We are looking for a motivated and customer focused professional to join our Perth team and manage a portfolio of customers across Adelaide and Perth. You'll be responsible for growing sales across our extensive consumables portfolio while building trusted customer relationships, understanding each dental practice's unique needs, and delivering solutions that help their business thrive. This role is about much more than making calls. You'll take ownership of an established customer portfolio, engaging regularly through phone and virtual conversations to strengthen partnerships, uncover opportunities, and deliver an exceptional customer experience. Success in this role comes from your ability to build trust, influence outcomes, and translate customer insights into meaningful business growth.

Key Responsibilities

• Build and maintain strong relationships with customers through regular phone/virtual based engagement
• Identify sales opportunities within your portfolio and generate new business growth
• Become a trusted advisor by understanding customer needs, challenges, and goals
• Achieve and exceed sales targets and performance objectives
• Work collaboratively with Field Sales and Customer Care teams to deliver exceptional customer experiences
• Stay informed on product offerings, market trends, and customer opportunities
• Maintain accurate customer records and sales activity within CRM system
• Use customer and sales data to identify trends, opportunities, and areas for growth

You will thrive in this role if you

• Have dental industry experience
• Enjoy building rapport and trust with customers
• Are naturally curious and genuinely interested in understanding customer needs
• Have a customer first mindset and focus on delivering value
• Are resilient, motivated, and comfortable working towards targets
• Take ownership of your results and consistently follow through
• Enjoy identifying opportunities and finding solutions
• Are adaptable, coachable, and eager to learn
• Communicate confidently and professionally with a wide range of stakeholders

Required Skills & Attributes

• Strong verbal communication and relationship building skills
• Ability to influence and engage customers through meaningful conversations
• Confidence conducting outbound sales activity and managing customer portfolios
• Excellent organisational skills and attention to detail
• Strong problem solving and commercial thinking capability
• Ability to interpret customer and sales data to identify opportunities
• Proficiency with Microsoft Office; strong Excel skills highly regarded
• Experience working with CRM systems is advantageous
• Full unrestricted Australian working rights

Why you will love working at Henry Schein

• Competitive base salary + bonus (guaranteed period)
• Hybrid working options after training
• 13 weeks paid parental leave* (after 12 months service)
• Birthday leave $1500
• Employee Referral Program
• Discounts on dental products and retail perks

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants.

If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: [e-mail]
UK and Ireland Candidates: [e-mail]
Australia and New Zealand Candidates: [e-mail]
Malaysia Candidates: [e-mail]
Italy Candidates: [e-mail]

Work Arrangements

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.