Equipment Service Technician - Oregon

Brasseler USA Inc.; Oregon (WI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Henry Schein, Inc. is seeking a Field-based Technician to install and service dental equipment at practitioners' offices, focusing on excellence in customer service and safety.

Ideal candidates have at least three years of customer-facing field experience; dental background is preferred but not required. Travel within a defined territory is expected, with training provided.

Qualifications

• Minimum of three years’ experience as a customer-facing Field Technician.
• Previous dental experience is preferred but not required.
• Commitment to safety and compliance with OSHA guidelines.

Responsibilities

• Provides repair and installation services to customers in a courteous and professional manner.
• Maintains and supplies tools of the trade for installation and repair.
• Manages inventory levels in the field service vans.
• Attends required training and complies with company policies.

Skills

Customer-facing

Field service

OSHA compliance

Job description

JOB SUMMARY:

Field-based Technician role fulfills all aspects regarding installation and service of dental technology in the practitioner's office with the focus on "excellence" in customer service.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

• Provides responsible repair and installation services to our customers in a courteous and professional manner.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Maintains and manages proper levels of inventory in van.
• Attends all required training
• Complies with all OSHA regulations as outlined in the OSHA manual and training.
• Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all necessary inside personnel and dispatchers
• Educates customers on proper care and maintenance and advises on troubleshooting procedures.
• Completes all work orders in a timely manner and submits all job related paperwork within the required timeframes.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Physical Activities:

This position requires the delivery, installation and repair of equipment involving customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of this position, at times, may require substantial an/or repetitive bending, stooping and lifting.

Experience:

Ideal Candidates demonstrate a minimum of three years’ experience as a customer-facing Field Technician. Previous dental experience preferred but not required.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: [e-mail]

UK and Ireland Candidates: [e-mail]

Australia and New Zealand Candidates: [e-mail]

Malaysia Candidates: [e-mail]

Italy Candidates: [e-mail]

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.