Outbound Operations Lead — Supply Chain Efficiency

NAPA Auto Parts; Albuquerque (NM); On-site; USD 70,000 - 100,000; Full time

Job summary

Napa Auto Parts in Albuquerque, NM is seeking an Outbound Operations Manager to lead and optimize outbound operations. You will report to the General Manager and enable safe, compliant, and efficient execution across all outbound activities.

You will train teams, drive improvements, and collaborate across DC leadership to meet performance goals while focusing on customer satisfaction and cost control.

Qualifications

• 2+ years' experience within a distribution center or similar environment.
• 1+ year's proven experience in a managerial role and/or leading teams.
• Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives.
• Excellent organizational and problem-solving abilities, with a proactive approach to addressing challenges.
• Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems).
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Strong communication skills, both verbal and written.
• Commitment to upholding high standards of integrity, professionalism and customer service.

Responsibilities

• Collaborates with General Manager and/or Assistant General Manager in implementing operational strategies to optimize efficiency and productivity.
• Manages functions of outbound operations by setting strategic performance expectations, monitoring productivity of all outbound teams and troubleshooting as needed.
• Leads strategic implementation of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are consistently upheld.
• Bolsters strategies for adherence to all safety rules and regulations to ensure a safe environment for employees.
• Trains and develops employees to ensure teams function at the highest level of efficiency, filling in any areas as needed.
• Ensures customer inquiries and concerns are managed in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs; resolves escalations as needed and/or escalates further as appropriate.
• Works cross-functionally with other DC management to monitor for and investigate and resolve repetitive patterns of shipping errors.
• Protects company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts.
• Maintains awareness of budget planning and cost management efforts and implements cost-saving initiatives and process improvements.

Skills

DC experience

People management

Operational strategy

Problem solving

Communication

Safety compliance

Education

Bachelor's degree in business administration or logistics

Tools

WMS

ERP systems

MS Office

Power BI

Visio

Job description

Napa Auto Parts in Albuquerque, NM is seeking an Outbound Operations Manager to lead and optimize outbound operations. You will report to the General Manager and enable safe, compliant, and efficient execution across all outbound activities.

You will train teams, drive improvements, and collaborate across DC leadership to meet performance goals while focusing on customer satisfaction and cost control.