Outbound Operations Manager

WebstaurantStore

Sparks (NV)

On-site

USD 80,000 - 105,000

Full time

3 days ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

On-Site Fitness Centers

Dog-friendly Offices

Job summary

WebstaurantStore in Sparks, NV seeks an Outbound Operations Manager to oversee order picking, consolidation, packing, and loading for ground and carrier shipments across all shifts. You will partner with DC leadership to ensure safety, quality, and efficiency while driving continuous improvement.

Reporting to the DC General Manager, you will mentor the outbound team, manage performance, and lead cross-functional initiatives to optimize end-to-end workflow and achieve high-performance results.

Qualifications

Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) required.
Strong analytical and problem-solving skills.
Strong verbal and written communication; ability to concisely explain technical concepts.
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
Ability to quickly adapt as business needs change.
Ability to address difficult situations with diplomacy and emotional intelligence.
Customer service oriented attitude with a demonstrated desire to exceed expectations.
Ability to work off-shift as required to respond to urgent needs.

Responsibilities

Oversee all outbound operations across all shifts, including order picking, consolidation, packing, and loading for both ground shipping and common carrier shipments.
Ensure compliance with safety, quality, and operational standards, including regulatory requirements, SOPs, and company policies.
Implement, monitor, and continuously improve operational processes and strategic initiatives to drive efficiency, accuracy, and productivity.
Analyze operational metrics, identify trends, and develop solutions to optimize performance across shifts and departments.
Lead change management initiatives, ensuring smooth adoption of new processes, systems, or technology within the outbound operations team.
Coordinate with other departments, including inbound, inventory control, and transportation, to resolve operational challenges and optimize end-to-end workflow.
Develop, mentor, and coach team members and leadership across all shifts to build strong operational capabilities and a high-performance culture.
Promote employee engagement, empowerment, and problem-solving at all levels of the outbound team.
Oversee performance management, including evaluations, feedback, and development plans, ensuring accountability and growth across the team.
Foster a safe, inclusive, and compliant work environment, engaging regularly with employees to address concerns and reinforce expectations.
Lead cross-functional initiatives and strategic projects that impact multiple shifts or departments, ensuring alignment with overall business objectives.
Serve as the senior leader for all outbound operations, reporting directly to the Distribution Center General Manager (DCGM).

Skills

MS Office

Analytical skills

Communication skills

Multitasking

Adaptability

Diplomacy

Emotional intelligence

Customer service mindset

Time management

Tools

MS Office

Job description

Job Summary

The Outbound Operations Manager oversees all outbound operations across all shifts, including order picking, consolidation, packing, and loading for both ground shipping and common carrier shipments. Reporting directly to the Distribution Center General Manager (DCGM), this role is responsible for ensuring compliance with safety, quality, and operational standards while driving continuous improvement and strategic initiatives. The Outbound Operations Manager implements and monitors operational changes, fosters a culture of accountability and empowerment, and develops problem-solving capabilities across the team. This role partners with leadership across the facility to optimize processes, enhance productivity, and promote a high-performance, collaborative work environment.

Responsibilities

Operational

Oversee all outbound operations across all shifts, including order picking, consolidation, packing, and loading for both ground shipping and common carrier shipments.
Ensure compliance with all safety, quality, and operational standards, including regulatory requirements, SOPs, and company policies.
Implement, monitor, and continuously improve operational processes and strategic initiatives to drive efficiency, accuracy, and productivity.
Analyze operational metrics, identify trends, and develop solutions to optimize performance across shifts and departments.
Lead change management initiatives, ensuring smooth adoption of new processes, systems, or technology within the outbound operations team.
Coordinate with other departments, including inbound, inventory control, and transportation, to resolve operational challenges and optimize end-to-end workflow.

People

Develop, mentor, and coach team members and leadership across all shifts to build strong operational capabilities and a high-performance culture.
Promote employee engagement, empowerment, and problem-solving at all levels of the outbound team.
Oversee performance management, including evaluations, feedback, and development plans, ensuring accountability and growth across the team.
Foster a safe, inclusive, and compliant work environment, engaging regularly with employees to address concerns and reinforce expectations.

Leadership

Serve as the senior leader for all outbound operations, reporting directly to the Distribution Center General Manager (DCGM).
Partner with facility leadership to establish and achieve operational goals.
Model company values and operational excellence, holding peers, managers, and employees accountable for performance and compliance.
Drive a culture of continuous improvement, accountability, and collaboration across the outbound team and broader facility.
Lead cross-functional initiatives and strategic projects that impact multiple shifts or departments, ensuring alignment with overall business objectives.

Physical Requirements

Work is performed while standing and/or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

2-3 years of relevant warehouse experience is desired.
Previous management experience is required.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Proficiency in MS Office is required (Outlook, Word, Excel, PowerPoint).
Strong analytical and problem-solving skills.
Strong verbal and written communication skills; ability to concisely explain technical and complex concepts.
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
Ability to quickly adapt as business needs change.
Ability to address difficult situations with diplomacy and emotional intelligence.
Customer service oriented attitude with a demonstrated desire to exceed expectations.
Ability to work off-shift as required to respond to urgent needs.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits