Outbound Manager

Daiso USA; Town of Texas (WI); On-site; USD 74,000 - 78,000; Full time

Job summary

Daiso USA is seeking an Outbound Operations Manager to lead the DeSoto Warehouse outbound activities, including picking, packing, staging, and shipping, ensuring accurate, timely fulfillment in a high-volume setting.

You will coach supervisors and staff, drive daily performance, and partner with inventory control to guarantee product availability while maintaining safety and equipment integrity.

Qualifications

• High school graduate or GED required; degree preferred.
• 3–5 years in warehouse operations with 2+ years leading outbound or shipping teams.
• 3–5 years of supervisory experience including hiring, discipline, and performance reviews.
• Strong leadership and communication skills; ability to manage multiple priorities.

Responsibilities

• Direct and oversee outbound functions: picking, packing, staging, and shipping.
• Ensure timely and accurate order fulfillment per customer and carrier requirements.
• Coach and develop outbound supervisors and warehouse staff; lead daily huddles and set expectations.
• Monitor KPIs like pick rate, accuracy, and labor utilization; take corrective actions as needed.
• Identify bottlenecks and lead Lean-based process improvements across the operation.
• Coordinate with inventory control to ensure product availability and safe equipment operation.
• Enforce OSHA and company safety policies; conduct safety inspections and training.
• Collaborate with inbound, replenishment, and transportation to maintain flow; assist customer service as needed.

Skills

Leadership

Communication

WMS

RF scanners

Routing/shipping systems

Problem solving

Organizational abilities

Flexible hours

Education

High school diploma or GED

College degree preferred

Tools

WMS

RF scanners

Routing/shipping systems

Job description

DeSoto Warehouse
DeSoto Warehouse | DeSoto Warehouse
1600 N Polk St
Desoto, TX 75115, USA

Pay or shift range: $74,000 USD to $78,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Job Summary:

The Outbound Operations Manager is responsible for overseeing all outbound warehouse activities, including order picking, packing, staging, and shipping. This role ensures efficient, accurate, and timely fulfillment of outbound orders while maintaining a safe and productive environment. The manager leads and develops outbound teams, drives continuous improvement, and ensures operational performance meets company standards in a high-volume distribution setting.

1. Daily Operations Management

Direct and oversee outbound functions: picking, packing, staging, and shipping.

Ensure timely and accurate order fulfillment based on customer and carrier requirements.

Manage, coach, and develop outbound supervisors and warehouse associates.

Lead daily team huddles, communicate expectations, and drive accountability.

Conduct performance evaluations and support employee development.

3. Performance & Metrics

Monitor KPIs including pick rate, order accuracy, shipping compliance, and labor utilization.

Analyze performance data and implement corrective actions for continuous improvement.

4. Process Improvement

Identify process bottlenecks and operational inefficiencies.

Collaborate cross-functionally to implement Lean principles and improve workflow.

5. Inventory & Equipment Coordination

Partner with inventory control to ensure product availability and order readiness.

Ensure safe operation and upkeep of material handling equipment.

6. Safety & Compliance

Enforce OSHA and company safety policies.

Lead safety inspections, incident investigations, and team safety training.

7. Cross-Functional Collaboration

Work closely with inbound, replenishment, and transportation departments to maintain operational flow.

Liaise with customer service teams to resolve order or delivery concerns promptly.

Qualifications & Requirements:

Education & Experience:

High school diploma or GED required; degree preferred.

3–5 years of experience in warehouse operations, including 2+ years leading outbound or shipping teams.

3–5 years of supervisory experience with responsibility for hiring, discipline, and performance reviews.

Skills & Abilities:

Strong leadership, team management, and communication skills.

Proven experience using WMS, RF scanners, and routing/shipping systems.

Solid understanding of outbound warehouse flow and performance metrics.

Ability to manage competing priorities and work flexible hours (including evenings/weekends).

Proficiency in process improvement and continuous operational enhancement.

Strong problem-solving and organizational abilities.

Flexible availability required (including evenings and weekends).

Work involves exposure to high noise levels, dirt/dust, and moving equipment.

Physical activity includes lifting and carrying up to 40 lbs, climbing stairs, and extended standing/walking.

Face-to-face leadership and collaboration with warehouse and cross-functional teams.

Job Scope & Impact:

Direct authority over team leads and supervisors; responsible for performance management and operational success.

Decisions significantly impact departmental productivity, safety, and customer satisfaction.

Involves regular contact with internal teams and external partners.

Contributes to budgeting, resource planning, and execution strategy for outbound operations.

Equal Opportunity Employer
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