Outbound Team Lead

Wai-8; Southaven (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

Wai-8 in Mississippi seeks an outbound support associate to help coordinate daily shipping activities and ensure shipments meet business targets. You will assist supervising outbound operations, prioritize work, and manage loading, packing, and documentation.

The role requires basic computer skills, experience with warehouse equipment, and the ability to communicate clearly. A team-focused, safety-conscious mindset is essential for success in this warehouse environment.

Qualifications

• High school diploma or equivalent plus 4 years’ experience or an equivalent combination.
• Proficient with Microsoft Office and Outlook.
• Experience operating material handling equipment (pallet jack, forklift, hand truck, reach truck).
• Strong problem-solving abilities and attention to detail.
• Ability to follow instructions, work in a team, and communicate effectively.
• Able to read and interpret safety rules and operating instructions.

Responsibilities

• Review shipping notices, bills of lading, invoices and orders to prioritize shipments.
• Assist in supervising outbound shipping activities for accuracy and timeliness.
• Determine space requirements and optimal positioning of shipments in trucks.
• Inspect loading operations and material handling equipment for safety.
• Maintain records of unfilled orders and prepare bills of lading.
• Support training of new associates and collect daily performance metrics.
• Operate forklifts, pallet jacks, hand trucks, and other warehouse equipment safely.
• Collaborate with team to improve productivity, cross-training, and workflow.
• Adhere to 5S principles and safety protocols.

Skills

Problem solving

Multitasking

Teamwork

Communication

Following instructions

Reading documents

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Pallet Jack

Forklift

Hand Truck

Reach Truck

Job description

Description

POSITION SUMMARY

The individual in this position will support the Outbound Supervisor in coordinating the daily activities of associates involved in verifying, record keeping, allocation, and picking operations. Their primary responsibility will be to ensure that outgoing shipments align with the business requirements and meet the daily targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review shipping notices, bills of lading, invoices, orders, and other records to prioritize shipments, assign work, and determine appropriate shipping methods to meet schedules.
• Assist in supervising outbound shipping activities to ensure accuracy, completeness, and proper condition of shipments.
• Help determine space requirements and optimal positioning of shipments in trucks.
• Inspect loading operations to ensure adherence to shipping specifications.
• Inspect material handling equipment for any defects or issues.
• Aid in directing the movement of shipments from the shipping area to the staging area.
• Maintain records of unfilled orders.
• Prepare bills of lading.
• Support the training of new associates.
• Collect and compile daily performance metrics for associates.
• Operate forklifts, hand trucks, pallet jacks, and other warehouse equipment in a professional and safe manner.
• Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development.
• Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture.
• Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment.
• Undertakes additional responsibilities and tasks as directed by management.

Requirements

QUALIFICATIONS (Education, Experience, & Skills required)

• Preferred: High School Diploma or an equivalent qualification; 4 years’ experience or an equivalent combination of education and experience.
• Computer Skills: Microsoft Office and Outlook.
• Material Handling Equipment Experience: Pallet Jack, Forklift, Hand Truck, Pallet Jack, Reach Truck, etc.
• Demonstrates strong problem-solving abilities.
• Capable of following instructions and responding to management direction.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Exhibits experience working collaboratively in a team environment.
• Has the ability to read and interpret various documents, including safety rules, operating and maintenance instructions, and procedure manuals.
• Possesses effective verbal and written communication skills.

Licensing or other special certifications: n/a

Financial Responsibility

Does this job have budget responsibilities? No

Does this job have other financial responsibilities? No

Management/Supervisory Authority

Does this job manage or supervise associates?* No

Does this job supervise in multiple business units and/or countries? No

Work Environment

This role involves working in a warehouse setting. In the warehouse, standard equipment such as computers, phones, photocopiers, cameras, and material handling equipment (forklift, reach truck, order picker, etc.) are used.

Physical Demands

Physical Demand Description

• Standing Must be able to frequently remain in a stationary position
• Walking, Reaching and Handling Must be able to frequently move about inside the warehouse to access product and machinery, etc. Must be able to stand and walk 60% of time, lift up to 40 lbs. normal, up to 70 lbs. less than 10% of time.
• Seeing Frequently reads various documents and operates computer and other office tools/databases/equipment.
• Talking and Hearing Frequently communicates with colleagues, co-workers, and customers. Must be able to exchange accurate information in these situations.
• Manual Dexterity Frequently operates a computer and warehouse machinery.