Outbound Manager

Daiso USA; DeSoto (TX); On-site; USD 74,000 - 78,000; Full time

Job summary

Daiso USA is seeking an Outbound Operations Manager to oversee outbound warehouse activities, including picking, packing, staging, and shipping, in a high-volume distribution setting.

You will lead and develop outbound supervisors and staff, drive continuous improvement, and ensure safety and compliance while meeting company standards. Experience with WMS, RF scanners, and routing/shipping systems is required.

Qualifications

• High school diploma or GED required; degree preferred.
• 3–5 years in warehouse ops, with 2+ years leading outbound/shipping teams.
• Experience supervising with hiring, discipline and performance reviews.

Responsibilities

• Direct outbound functions: picking, packing, staging, and shipping.
• Ensure timely, accurate order fulfillment per customer/carrier requirements.
• Lead and develop outbound supervisors and warehouse staff.
• Conduct daily huddles, set expectations, drive accountability.
• Monitor KPIs like pick rate, order accuracy, and labor utilization.

Skills

Leadership

Team management

WMS experience

RF scanners

Routing/shipping systems

Communication

Problem-solving

Organization

Education

High school diploma or GED

Bachelor's degree preferred

Tools

RF scanners

Routing software

Job description

DeSoto Warehouse
DeSoto Warehouse | DeSoto Warehouse
1600 N Polk St
Desoto, TX 75115, USA

• Pay or shift range: $74,000 USD to $78,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Job Summary:

The Outbound Operations Manager is responsible for overseeing all outbound warehouse activities, including order picking, packing, staging, and shipping. This role ensures efficient, accurate, and timely fulfillment of outbound orders while maintaining a safe and productive environment. The manager leads and develops outbound teams, drives continuous improvement, and ensures operational performance meets company standards in a high-volume distribution setting.

1. Daily Operations Management

Direct and oversee outbound functions: picking, packing, staging, and shipping.

Ensure timely and accurate order fulfillment based on customer and carrier requirements.

Manage, coach, and develop outbound supervisors and warehouse associates.

Lead daily team huddles, communicate expectations, and drive accountability.

Conduct performance evaluations and support employee development.

3. Performance & Metrics

Monitor KPIs including pick rate, order accuracy, shipping compliance, and labor utilization.

Analyze performance data and implement corrective actions for continuous improvement.

4. Process Improvement

Identify process bottlenecks and operational inefficiencies.

Collaborate cross-functionally to implement Lean principles and improve workflow.

5. Inventory & Equipment Coordination

Partner with inventory control to ensure product availability and order readiness.

Ensure safe operation and upkeep of material handling equipment.

6. Safety & Compliance

Enforce OSHA and company safety policies.

Lead safety inspections, incident investigations, and team safety training.

7. Cross-Functional Collaboration

Work closely with inbound, replenishment, and transportation departments to maintain operational flow.

Liaise with customer service teams to resolve order or delivery concerns promptly.

Qualifications & Requirements:

Education & Experience:

High school diploma or GED required; degree preferred.

3–5 years of experience in warehouse operations, including 2+ years leading outbound or shipping teams.

3–5 years of supervisory experience with responsibility for hiring, discipline, and performance reviews.

Skills & Abilities:

Strong leadership, team management, and communication skills.

Proven experience using WMS, RF scanners, and routing/shipping systems.

Solid understanding of outbound warehouse flow and performance metrics.

Ability to manage competing priorities and work flexible hours (including evenings/weekends).

Proficiency in process improvement and continuous operational enhancement.

Strong problem-solving and organizational abilities.

Flexible availability required (including evenings and weekends).

Work involves exposure to high noise levels, dirt/dust, and moving equipment.

Physical activity includes lifting and carrying up to 40 lbs, climbing stairs, and extended standing/walking.

Face-to-face leadership and collaboration with warehouse and cross-functional teams.

Job Scope & Impact:

Direct authority over team leads and supervisors; responsible for performance management and operational success.

Decisions significantly impact departmental productivity, safety, and customer satisfaction.

Involves regular contact with internal teams and external partners.

Contributes to budgeting, resource planning, and execution strategy for outbound operations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.