Outbound Logistics Lead & Analytics Analyst

HP; Hagerstown (MD); On-site; USD 59,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies

Job summary

HP in Hagerstown, MD is seeking an Onsite Outbound Operations Lead/Analyst to orchestrate shipping activities across picking, packing, staging, loading and system transactions. This role partners with 3PLs, Transportation, Customer Support, and IT to ensure on-time, complete orders and drive efficiency.

The position requires hands-on operations leadership on-site at our east coast DC, delivering process improvements, dashboards, and cost-saving initiatives while maintaining compliance and high

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, or equivalent practical experience.
• 2+ years of experience in outbound or shipping operations within a distribution, fulfillment, or manufacturing environment.
• Proficiency with ERP/WMS platforms (e.g., SAP) and familiarity with transportation processes managed through a 4PL model.
• Proficiency with Excel plus a data-visualization tool such as Power BI or Tableau; able to translate raw data into actionable insights.
• Strong communication and influence skills; comfortable directing 3PL associates and collaborating with a remote 4PL team without direct authority.
• Understanding of domestic parcel, LTL, and truckload shipping requirements and basic export documentation

Responsibilities

• Oversee daily outbound operations, ensuring accurate and timely order fulfillment, packing, and shipping in line with HP’s quality and service standards.
• Lead and support process improvement initiatives focused on optimizing outbound flow, reducing order cycle times, minimizing shipping errors, and enhancing on-time delivery performance.
• Collaborate with Supply Chain, Customer Service, Warehouse, IT, and Transportation teams to coordinate outbound shipments, resolve exceptions, and ensure alignment with customer requirements.
• Track real-time metrics such as pick accuracy, order fill rate, on-time ship, trailer utilization, and dock-to-door cycle time; initiate immediate countermeasures when performance drifts.
• Serve as the primary point of contact for order expedites, configuration changes, embargo checks, and any customer-facing shipment issues.
• Develop and maintain SOPs for outbound operations, ensuring compliance with company policies and regulatory requirements.
• Perform outbound quality audits- scan accuracy, weight checks, and load inspections- to prevent mis-ships and damage, driving corrective actions with 3PL floor leaders.
• Train and coach warehouse staff on best practices for picking, packing, and shipping processes.
• Participate in cross-functional projects related to layout optimization, packaging solutions, and supply chain transformation.
• Analyse order, carrier, and freight-cost data to uncover waste and bottlenecks; develop dashboards and executive summaries that translate insights into actionable improvement roadmaps.

Skills

Excel

Data analysis

Communication

3PL coordination

Education

Bachelor’s degree in Supply Chain, Logistics, Operations Management, or equivalent

Tools

SAP

Power BI

Tableau

Job description

HP in Hagerstown, MD is seeking an Onsite Outbound Operations Lead/Analyst to orchestrate shipping activities across picking, packing, staging, loading and system transactions. This role partners with 3PLs, Transportation, Customer Support, and IT to ensure on-time, complete orders and drive efficiency.

The position requires hands-on operations leadership on-site at our east coast DC, delivering process improvements, dashboards, and cost-saving initiatives while maintaining compliance and high