OUTBOUND FUNDRAISING CALL CENTER AGENTS- REMOTE

AnswerNet; United States; Remote; USD 25,000 - 31,000; Full time

Benefits offered by this job

Daily Drop

25% off first four grocery orders

Job summary

AnswerNet is seeking outbound fundraising call center agents to work remotely on a national nonprofit campaign. You will connect with prior donors, cultivate meaningful conversations, and secure donations and ongoing monthly support.

Ideal candidates are compassionate, professional, and adept at navigating high-volume outbound environments. Hours are Mon–Fri 9 AM–9 PM EST and Sat 9 AM–5 PM, with flexible shifts and a focus on empathy and results.

Qualifications

• Previous outbound call center experience
• Strong communication and active listening skills
• Empathy and compassion during conversations
• Comfortable asking for donations and overcoming objections
• Reliable attendance and professionalism
• Basic computer and data entry skills
• Experience working in high-volume outbound environments

Responsibilities

• Make outbound calls to previous donors and supporters
• Build rapport and engage in compassionate, donor-focused conversations
• Secure one-time donations and recurring monthly contributions
• Follow approved call scripts while maintaining natural conversation flow
• Accurately document donor information and call outcomes
• Meet quality, compliance, and productivity expectations
• Handle objections professionally while maintaining empathy and professionalism
• Work within campaign calling hours and follow all compliance guidelines
• Previous outbound call center experience
• Strong communication and active listening skills
• Ability to show empathy and compassion during conversations
• Comfortable asking for donations and overcoming objections
• Reliable attendance and professionalism
• Basic computer and data entry skills
• Experience working in high-volume outbound environments
• Soft skills: empathetic, emotionally intelligent, confident but not aggressive, patient

Skills

Communication

Active listening

Empathy

Donor focus

Reliability

Tools

Basic computer skills

Job description

OUTBOUND FUNDRAISING CALL CENTER AGENTS- REMOTE

Remote Full-time $28k – $28k

Daily Drop — Subscriber Perk

25% off first four grocery orders — sustainable savings

OUTBOUND FUNDRAISING CALL CENTER AGENTS- REMOTE

Hours: M-F vary 9 AM-9 PM EST; Sat. 9 AM-5 PM.

Open availability preferred for shifts in these time frames

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

SUMMARY OF POSITION

We are looking for outbound call center agents dedicated to making a difference to support a national nonprofit fundraising campaign! We are seeking individuals who are compassionate, empathetic, professional, and experienced in donation collection or nonprofit fundraising calls. This role focuses on speaking with previous donors, building meaningful conversations, and helping secure continued support for an important mission-driven organization.

JOB DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

• Make outbound calls to previous donors and supporters

• Build rapport and engage in compassionate, donor-focused conversations

• Secure one-time donations and recurring monthly contributions

• Follow approved call scripts while maintaining natural conversation flow

• Accurately document donor information and call outcomes

• Meet quality, compliance, and productivity expectations

• Handle objections professionally while maintaining empathy and professionalism

• Work within campaign calling hours and follow all compliance guidelines

• Previous outbound call center experience

• Strong communication and active listening skills

• Ability to show empathy and compassion during conversations

• Comfortable asking for donations and overcoming objections

• Reliable attendance and professionalism

• Basic computer and data entry skills

• Experience working in high-volume outbound environments

SOFT SKILLS NEEDED TO SUCCEED:

• Empathetic and emotionally intelligent

• Confident but not aggressive

• Patient and compassionate

• Motivated by helping others

• Comfortable speaking with a diverse donor base

• Goal-oriented while maintaining a human approach to conversations

PREFERRED BUT NOT REQUIRED EXPERIENCE:

• Charity or donor outreach

• Collections or retention experience with a soft-skill approach

TECH REQUIREMENTS:

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·