Outbound Enrollment Specialist

Pomelo Care, Inc.; United States; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Generous vacation policy

Membership in the First Round Network

Job summary

A healthcare startup is seeking an Outbound Enrollment Representative to engage patients and enroll them into services. This role requires strong communication and empathy, with responsibilities including making outbound calls, educating patients, and maintaining accurate records. The position offers a base salary of $40,000 - $50,000, with potential on-target earnings ranging from $70,000 - $100,000, plus performance bonuses. Join a mission-driven team to improve maternal and infant care.

Qualifications

• Ability to work Monday-Friday, 8:30am - 5:00pm CT.
• Motivated by goals, metrics, and monthly bonus program.
• Ability to work independently and as part of a team.

Responsibilities

• Make outbound calls to enroll patients into Pomelo Care services.
• Support patients by answering questions and addressing concerns.
• Document all interactions and maintain records of outreach activities.

Skills

Excellent verbal communication skills

Empathy

Organizational skills

Time-management skills

Job description

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c‑sections and maternal mortality; we improve outcomes and reduce healthcare spend.

Role Description

Your North Star: Enroll patients as a frontline ambassador.

As an Outbound Enrollment Representative, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services. You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone.

• Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources.
• Achieve member enrollment goals as driven by company KPIs.
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
• Document all interactions and maintain timely, accurate records of patient outreach activities.
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
• Work with families to schedule appointments and follow‑up care as needed.
• Participate in training and development opportunities to stay current on healthcare trends and regulations.
• Manage inbound calls from potential patients.

We believe in rewarding high performance that drives our mission forward. This role offers a starting base salary of $40,000 - $50,000 with significant upside earning potential. Specialists are offered an uncapped performance bonus paid out monthly, and on‑target earnings range from $70,000 - $100,000. Please note, OTE numbers are an estimate, actual amounts paid are based on performance against targets.

Who you are

• Ability to work Monday-Friday, 8:30am - 5:00pm CT
• Strong, empathetic communication skills.
• Motivated by goals, metrics, and monthly bonus program.
• Passionate about changing the current landscape of healthcare.
• Strong organizational and time‑management skills.
• Ability to work independently and as part of a team.
• Willing to work occasional overtime hours.
• Are internet‑connected, able to work remotely.

Bonus points if you have any of the following

• Experience working in a fast‑paced and dynamic startup environment.
• Experience in outreach enrollments and prospecting.
• Familiar working with people assigned to Medicaid health plans.
• Ability to scope and tackle ambiguous problems.

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast‑moving, well‑funded, and mission‑driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data‑driven decision making, learning, and always putting the patient first. We also offer:

• Generous vacation policy
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1‑1 mentorship)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

As set forth in Pomelo Care’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.