Outbound Customer Service Representative Tree Evaluation Scheduler

Valley Tree Care LLC; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an enthusiastic Outbound Customer Service Representative to join their team. In this role, you'll be the friendly voice reaching out to homeowners, introducing them to the importance of tree care and scheduling evaluations with expert arborists. Your communication skills and positive attitude will be key in making a difference in customers' lives. This in-office position offers a supportive team environment and opportunities for growth. If you are passionate about customer service and enjoy connecting with people, this could be the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Company Holidays

One Week Paid Time Off

401(k) matching

Paid training

Supportive team environment

Opportunities for growth and bonuses

Qualifications

• High school diploma or equivalent required.
• Strong communication skills and a positive attitude are essential.

Responsibilities

• Make outbound calls to homeowners to offer tree evaluations.
• Schedule appointments for certified arborists to assess trees.

Skills

Communication Skills

Customer Service

Phone Presence

Motivation

Education

High School Diploma

Tools

Customer Tracking Tools

Job description

Outbound Customer Service Representative – Tree Evaluation Scheduler

Are you a people person with a passion for providing great customer service? We're looking for an energetic and motivated Customer Service Representative to join our team! In this role, your primary responsibility will be making outbound calls to potential and existing customers to offer free tree evaluations. You’ll be the first point of contact in helping homeowners understand the value of proper tree care and connect them with our expert arborists for a no-obligation assessment.

Key Responsibilities:

1. Make outbound calls to homeowners from a provided list
2. Introduce our tree care services in a friendly and informative way
3. Explain the benefits of a free tree evaluation
4. Schedule appointments for certified arborists to visit and assess customers’ trees
5. Answer basic questions and handle any initial concerns
6. Maintain accurate records of calls and customer responses

What We’re Looking For:

1. High school diploma or equivalent
2. Strong communication skills and a confident phone presence
3. Positive attitude and a customer-first mindset
4. Ability to handle rejection professionally and stay motivated
5. Comfortable working with call scripts and customer tracking tools
6. Previous customer service or sales experience is a plus, but not required

Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (this is an in-office position only)

Ability to reliably commute to our office near Pinnacle Peak and 21st Ave

Compensation: $19.00 an hour, plus bi-weekly bonus

Benefits:

1. Medical Insurance
2. Dental Insurance
3. Vision Insurance
4. Paid Company Holidays
5. One Week Paid Time Off
6. 401(k) matching
7. Paid training
8. Supportive team environment
9. Opportunities for growth and bonuses based on performance