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CUSTOMER SERVICE REPRESENTATIVE

Family Dollar

Phoenix (AZ)

On-site

USD 35,000 - 55,000

Full time

10 days ago

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Job summary

Join Family Dollar as a Customer Service Representative where you will provide excellent service while assisting customers with their shopping experience. You will also be responsible for maintaining store standards, handling transactions, and supporting store operations. This is a full-time role requiring flexibility in schedule for various shifts.

Qualifications

Prefer completion of high school or equivalent.
Experience in retail or related environments preferred.
Ability to lift up to 40lbs, meet demands of frequent walking and standing.

Responsibilities

Provide exceptional customer service and assist in merchandise selection.
Maintain a clean and stocked store environment.
Accurately handle transactions using the POS system.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Education

High School Diploma or equivalent

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Store Family DollarFamily Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.General SummaryAs a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.Principle Duties and Responsibilities:

Provides customer engagement in positive and approachable manner.
Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
Independently stocks shelves and recovers merchandise in the store.
Accurately handles customer funds and processes transactions using the POS system.
Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.Dollar Tree and Family Dollar are Equal Opportunity employers.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Retail

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