Outbound Customer Service Representative

Vitavet Labs Inc; Westlake Village (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance-based bonus

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

A growing pet nutrition company is seeking an Outbound Customer Service Representative to join their Direct-to-Consumer team. The role involves making outbound calls to existing customers, ensuring their satisfaction, and managing account information. Ideal candidates will have strong communication skills, be technically savvy, and possess an interest in health and wellness. Training is provided, and there is potential for career advancement.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to learn about products and communicate effectively.
• Technically savvy with a willingness to learn.

Responsibilities

• Make outbound calls to existing customers.
• Follow scripts to set proper expectations.
• Address customer questions and manage account information.

Skills

Excellent communication skills

Interpersonal skills

Computer literate

Bilingual

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

We are a growing pet nutrition company looking for a full-time Outbound Customer Service Representative to join our Direct-to-Consumer team.

We provide training so whether you are experienced or new to the workforce, you can succeed with us! Our ideal candidate is looking for a long-term stable position, is technically savvy, loves animals, and has an interest in health and wellness or nutrition.

In this role, you will make outbound calls to existing customers, ABSOLUTELY NO COLD CALLING. Your primary focus will be calling to get updated information for existing customers to ensure they continue ordering with us.

There will also be potential to learn to upsell, and cross-sell from our product portfolio, with a potential career path to Customer Service Representative and/or Account Executive.

Duties/Responsibilities

• Communicate via outbound phone calls, as well as email.
• Follow approved scripts on outbound calls to ensure proper expectations have been set and all compliance needs have been met.
• Use provided rebuttals to overcome objections.
• Address customer questions and concerns regarding their order while also managing account information.

Required Skills/Abilities

• Excellent communication and interpersonal skills with a friendly and confident phone manner.
• Ability to quickly learn about our products and services and efficiently communicate their features and benefits to customers.
• Computer literate and willingness to learn.
• Bilingual a plus.