Outbound Collections Team Lead — Hybrid

Enova International; Chicago (IL); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Sabbatical program

401(k) matching + Roth option

PTO & paid holidays

DEI groups

Employee recognition program

Charitable matching & volunteer day

Job summary

Enova International seeks a Contact Center Team Lead - Outbound Collections in Chicago, IL to mentor Outbound Collections Representatives and drive efficiency while delivering a positive customer experience. You will partner with management to guide the team toward higher performance in a hybrid work environment.

The requirements include 3+ years in a contact center, leadership capability, and experience in lending, along with strong data analysis and problem-solving skills.

Qualifications

• 3+ years of contact center experience.
• Strong leadership skills (Prior management experience is not a requirement for this role as it does not involve managing a team).
• Experience in the lending industry and/or loan operations.
• Exhibit effective problem-solving skills and ability to analyze data for decision-making.

Responsibilities

• Manage metrics, performance criteria, policies and procedures to improve representatives' productivity.
• Review quality assurance reports and customer survey responses to coach staff.
• Identify trends and recommend solutions to improve performance and engagement.
• Support employee engagement with reward and recognition tools.
• Assist with ad-hoc tasks and projects as required.

Skills

Contact center experience

Leadership

Data analysis

Problem-solving

Lending industry experience

Job description

Enova International seeks a Contact Center Team Lead - Outbound Collections in Chicago, IL to mentor Outbound Collections Representatives and drive efficiency while delivering a positive customer experience. You will partner with management to guide the team toward higher performance in a hybrid work environment.

The requirements include 3+ years in a contact center, leadership capability, and experience in lending, along with strong data analysis and problem-solving skills.