Hybrid Outbound Collections Team Lead

Enova International; Chicago (IL); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching plus a roth option

PTO & paid holidays off

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition and rewards

Charitable matching and volunteer day

Job summary

Enova International is seeking a Contact Center Team Lead - Outbound Collections in Chicago, IL. The role focuses on mentoring representatives to ensure a positive customer experience and partnering with management to drive efficiency and effectiveness.

Responsibilities include coaching based on QA and survey data, identifying trends, and supporting ad-hoc projects. The role follows a hybrid in-office schedule with in-person days Tue–Thu and remote options on Mon/Fri.

Qualifications

• 3+ years in contact center or similar environment.
• Strong coaching and mentoring abilities for outbound teams.
• Experience analyzing performance data to drive decisions.
• Knowledge of lending industry or loan operations is preferred.

Responsibilities

• Mentor and coach Outbound Collections Representatives to improve performance and customer experience.
• Partner with management to guide the team toward efficiency and effectiveness.
• Review QA reports and survey feedback to ensure quality customer interactions.
• Identify trends and recommend solutions to boost performance and engagement.
• Support with ad-hoc tasks and projects as required.

Skills

Coaching

Data analysis

Leadership

Customer service

Job description

Enova International is seeking a Contact Center Team Lead - Outbound Collections in Chicago, IL. The role focuses on mentoring representatives to ensure a positive customer experience and partnering with management to drive efficiency and effectiveness.

Responsibilities include coaching based on QA and survey data, identifying trends, and supporting ad-hoc projects. The role follows a hybrid in-office schedule with in-person days Tue–Thu and remote options on Mon/Fri.