Outbound Call Center Rep (Remote)

Hispanic Alliance for Career Enhancement; Cheyenne (WY); Remote; Full time

Job summary

A leading health solutions company seeks a Member Engagement Coordinator to connect with Medicare and Medicaid members. This role involves making outbound calls to schedule healthcare evaluations, ensuring high-quality service while meeting productivity goals. Ideal candidates should have call center experience and strong communication skills. The position offers competitive pay and benefits, with opportunities for growth in a supportive environment.

Benefits

Medical, Dental, and Vision plans

401K and employee stock purchase program

Tuition reimbursement

Employee discount programs

Qualifications

• 1+ year call center experience or 2+ years general work experience required.
• Previous outbound call center or high-volume experience preferred.

Responsibilities

• Make an average of 50 outbound calls per hour to schedule health evaluations.
• Meet daily goals set by the department for calls and appointments.

Skills

Communication

Persuasiveness

Education

High School Diploma

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is more connected, more convenient, and more compassionate. We do it all with heart, each and every day.

• Starting hourly rate $15.00, with unlimited bi-weekly commission potential.
• 10 days of required paid training (Monday-Friday, 8AM-4:30PM CST).
• Call center hours of operation are Monday-Sunday 7AM - 9PM, actual shift will be determined at time of hire.
• Competitive benefits, PTO, tuition reimbursement, and more!

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As a Member Engagement Coordinator, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals professionally and courteously.
• Present a positive, professional, and high-energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (e.g., 300-400 outbound dials per day, 24 appointments set per day, adherence to shift and attendance policies, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with members and contracted providers as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information.

We are looking for someone with:

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high-volume experience working in a metrics-driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems simultaneously while making calls.

Benefits:

• Medical, Dental, and Vision plans, Insurance starts the 1st of each month after the start date.
• Bi-weekly pay with monthly commission bonus potential.
• 401K, employee stock purchase program, and tuition reimbursement.
• Employee discount programs.

Work From Home Requirements:

Verified and reliable internet service with 10MB upload/download speed available in your home is required. The company provides equipment; applicants must provide workspace furniture and ensure a quiet environment.

Conditions of Employment:

Successful completion of a background check is required.

Additional Details:

Weekly hours: 40, full-time; Pay range: $15.00 - $26.93. The actual offer depends on experience, education, and other factors.

We are committed to fostering a workplace where every colleague feels valued and included, reflecting the communities we serve.