Outbound Call Center Rep - Remote

RATA TRANSPORTATION LLC; Birmingham (AL); Remote; Full time

Job summary

Join a forward-thinking company dedicated to improving lives through healthcare. As part of the Member Engagement team, you'll play a vital role by contacting members of Medicare Advantage and Medicaid plans, scheduling free in-home or virtual healthcare evaluations. This position requires a strong communicator who can handle high call volumes and meet productivity goals in a dynamic environment. With competitive benefits and the opportunity to work from home, this role is perfect for someone who thrives in a results-oriented atmosphere and is passionate about making a difference in healthcare.

Benefits

Paid Training

Tuition Reimbursement

Competitive Benefits

Paid Time Off (PTO)

Qualifications

• 1+ year call center experience or 2+ years general work experience required.
• Strong computer skills and ability to use multiple systems simultaneously.

Responsibilities

• Make an average of 50 outbound calls per hour to schedule healthcare evaluations.
• Meet daily goals set by the department for calls and appointments.

Skills

Communication Skills

Persuasiveness

Customer Service

Time Management

Education

High School Diploma or equivalent

Tools

Auto Dialer System

Reporting Systems

Job description

• Starting hourly rate $15.00, with unlimited bi-weekly commission potential.
• 2 weeks of required paid training (Monday-Friday, 8AM-4:30PM CST)
• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.
• Competitive benefits, PTO, tuition reimbursement, and more!

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

We are looking for someone with:

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.
• Proficiency in the English language.

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment:

• Successful completion of background check is required for this position.

About Us:

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive.