Outbound Appointment Specialist — Growth & Perks

Infinity Rehab; Cedar Rapids (IA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid training

Same-day pay through PayActiv

Career growth

Team-oriented environment

Job summary

Infinity Rehab is seeking a compassionate, adaptable Account Executive to join our outbound customer service team in Cedar Rapids. You will handle outbound appointment setting and customer interactions with empathy and professionalism, using problem-solving skills to create a seamless experience for every customer.

Ideal candidates are strong communicators who thrive in a fast-paced environment, with the ability to tailor conversations, document interactions accurately, and contribute to a

Qualifications

• Excellent communication & active listening skills.
• Strong computer and multitasking skills.
• Detail-oriented with a focus on accuracy and follow-through.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.

Responsibilities

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring each conversation to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed.

Skills

Communication

Active listening

Multitasking

Attention to detail

Rapport building

Feedback & coaching

Education

High School Diploma or equivalent

Job description

Infinity Rehab is seeking a compassionate, adaptable Account Executive to join our outbound customer service team in Cedar Rapids. You will handle outbound appointment setting and customer interactions with empathy and professionalism, using problem-solving skills to create a seamless experience for every customer.

Ideal candidates are strong communicators who thrive in a fast-paced environment, with the ability to tailor conversations, document interactions accurately, and contribute to a