Outage Response & Field Crew Dispatcher

Aston Carter; Fort Wayne (IN); On-site; USD 39,000 - 48,000; Full time

Job summary

Aston Carter is seeking a Field Service Dispatcher in Fort Wayne, IN for a permanent onsite role. This position focuses on rapid outage response, coordinating field crews, and maintaining accurate system records to ensure safe, reliable service.

The ideal candidate will bring strong communication skills, attention to detail, and a commitment to safety. Shifts include 8/10/12 hours with rotating days, evenings, and nights as required.

Qualifications

• Bachelor's degree or higher in a relevant field, or equivalent technical experience.
• Proficiency with MS Office for documentation and reporting.
• Ability to work 8/10/12 hour shifts and rotating schedules.

Responsibilities

• Promote and enforce safety programs across dispatch operations.
• Follow procedures to ensure compliance with standards and regulatory requirements.
• Uphold corporate compliance and demonstrate integrity in dispatch decisions.
• Operate radios, phones, and digital platforms to coordinate field crews.
• Monitor crew locations and job progress to optimize response times and resources.
• Dispatch personnel to outages, emergencies, and system issues promptly.
• Authorize energizing/restoration of facilities per safety and operational guidelines.
• Maintain logs of outages, restoration activities, equipment status, and crew assignments.
• Report abnormal or defective equipment for timely maintenance.
• Provide professional technical customer support across multiple programs and screens.
• Collaborate with team members to improve dispatch processes and service reliability.

Skills

Bachelor's degree

Associate degree in electrical tech

High school diploma/GED + 2+ years

MS Office proficiency

Shift work capability

Communication skills

Detail‑oriented

Calm under pressure

Safety compliance

Education

Bachelor's degree in any discipline

Associate degree in electrical/electronic technology

High school diploma or GED

Tools

MS Office

Job description

Aston Carter is seeking a Field Service Dispatcher in Fort Wayne, IN for a permanent onsite role. This position focuses on rapid outage response, coordinating field crews, and maintaining accurate system records to ensure safe, reliable service.

The ideal candidate will bring strong communication skills, attention to detail, and a commitment to safety. Shifts include 8/10/12 hours with rotating days, evenings, and nights as required.