Outage Management Systems Specialist

Wisconsin Public Service; Waukesha (WI); On-site; USD 68,000 - 136,000; Full time

Job summary

Wisconsin Public Service seeks a Specialist to support Customer Service and Operations in Wisconsin by performing business and operations analysis for CSO. The role liaises between IT development and business units to enhance existing systems and implement new ones, including testing, training, and vendor interaction.

The Specialist may lead projects within CSO initiatives, ensuring clear specifications, effective testing, and timely delivery while maintaining strong communication with

Qualifications

• Bachelor's degree required; in lieu of degree, 4+ years' experience in outage or work management systems.
• Valid driver's license.
• Excellent interpersonal, organizational and communication skills.
• Project management skills and ability to present strategic and operational issues clearly.
• Strong analytical and computer skills and ability to identify creative solutions.

Responsibilities

• Assists in building and maintaining business systems.
• Ensures systems operate as designed and evaluates change requests.
• Documents system processes and suggests improvements; makes daily decisions on issues.
• Engages in project management initiatives for system and departmental projects.
• Assists in developing business cases while managing budget and timeline.
• Assesses and refines system functionality; develops test plans and implements improvements.
• Conducts system training and evaluates training effectiveness.
• Translates customer and technology requirements into structured documents for IT.
• Maintains relationships with IT and outside vendors; coordinates with IT staff and other units.
• Ensures routine controls and helps end users develop reports/queries.
• Troubleshoots ADMS and related tools; communicates feedback to IT for resolution.
• Supports outage management tools and systems such as OMS, ADMS, PCAD, IFS, ARCOS, SharePoint, OM Web Portal.
• Assists in development and rollout of system and storm process training.
• Maintains and updates manuals, lesson plans and procedures.

Skills

Interpersonal

Organizational

Communication

Project management

Analytical

Computer skills

Education

Bachelor's degree

Job description

Wisconsin Public Service seeks a Specialist to support Customer Service and Operations in Wisconsin by performing business and operations analysis for CSO. The role liaises between IT development and business units to enhance existing systems and implement new ones, including testing, training, and vendor interaction.

The Specialist may lead projects within CSO initiatives, ensuring clear specifications, effective testing, and timely delivery while maintaining strong communication with