Specialist - Outage Management

Wisconsin Public Service; Waukesha (WI); On-site; USD 68,000 - 136,000; Full time

Job summary

Wisconsin Public Service seeks a Specialist to support Customer Service and Operations in Wisconsin by performing business and operations analysis for CSO. The role liaises between IT development and business units to enhance existing systems and implement new ones, including testing, training, and vendor interaction.

The Specialist may lead projects within CSO initiatives, ensuring clear specifications, effective testing, and timely delivery while maintaining strong communication with

Qualifications

• Bachelor's degree required; in lieu of degree, 4+ years' experience in outage or work management systems.
• Valid driver's license.
• Excellent interpersonal, organizational and communication skills.
• Project management skills and ability to present strategic and operational issues clearly.
• Strong analytical and computer skills and ability to identify creative solutions.

Responsibilities

• Assists in building and maintaining business systems.
• Ensures systems operate as designed and evaluates change requests.
• Documents system processes and suggests improvements; makes daily decisions on issues.
• Engages in project management initiatives for system and departmental projects.
• Assists in developing business cases while managing budget and timeline.
• Assesses and refines system functionality; develops test plans and implements improvements.
• Conducts system training and evaluates training effectiveness.
• Translates customer and technology requirements into structured documents for IT.
• Maintains relationships with IT and outside vendors; coordinates with IT staff and other units.
• Ensures routine controls and helps end users develop reports/queries.
• Troubleshoots ADMS and related tools; communicates feedback to IT for resolution.
• Supports outage management tools and systems such as OMS, ADMS, PCAD, IFS, ARCOS, SharePoint, OM Web Portal.
• Assists in development and rollout of system and storm process training.
• Maintains and updates manuals, lesson plans and procedures.

Skills

Interpersonal

Organizational

Communication

Project management

Analytical

Computer skills

Education

Bachelor's degree

Job description

Wisconsin Public Service Corp, a subsidiary of WEC Energy Group, is seeking a Specialist in our Green Bay, Wisconsin or Pewaukee, Wisconsin location.

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

General responsibilities are to support Customer Service and Operations (CSO) in Wisconsin System Operations by performing business and operations analysis work supporting the business decision-making needs of CSO. The Specialist will act as a liaison between the IT development group and business units for the development and implementation of enhancements to existing systems and new systems. This position performs business systems needs analysis, assists in formulating and defining systems scope and objectives through research and fact finding combined with a basic understanding of business systems, processes and industry requirements. Other responsibilities include; defining specifications, conducting testing, performing training, implementing and maintaining systems, interacting with software vendors, and assists in developing recommendations to solve problems and issues related to System Operations. This role may also require project management oversight on CSO initiatives.

Job Responsibilities

• Assists in the building and maintaining of business systems
• Ensures systems are operating as designed, evaluates requests for changes, and provides routine system maintenance
• Documents system processes and procedures, suggests system improvements, and makes daily decisions involving direct application of technical knowledge to system issues
• Engages with project management initiatives for system and departmental projects
• Assists in developing business cases while managing the budget and timeline for the project
• Assesses and refines system functionality by formulating solutions, developing test plans, conducting testing, and implementing improvements
• Conducts system training and performs training evaluations
• Articulates customer and technology requirements into structured documents and communications with customers and IT specialists to ensure the requirements can be clearly understood
• Maintains relationships with other IT areas and outside vendors
• Coordinates work with IT staff and other business units
• Ensures business systems are operating at an acceptable level of quality
• Monitors the use of routine controls and assists end users in developing reports and/or database queries
• Troubleshoots Advanced Distribution Management System (ADMS) issues and relates feedback to IT for resolution
• Supports a variety of outage management tools and systems such as; OMS, ADMS PCAD, IFS, ARCOS, SharePoint, and OM Web Portal
• Assists in the development and roll out of system and storm process training
• Maintains and updates a variety of documentation including; manuals, lesson plans, and procedures

Specialist l:

• Bachelor's degree required; in lieu of degree, 4+ years' experience in outage or work management systems.
• Valid driver's license.
• Excellent interpersonal, organizational and communication skills.
• Project management skills and ability to provide effective formal management presentations of strategic and operational business issues.
• Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues.

Specialist Ll

• Bachelor's degree required with 1.5 years of outage or work management systems experience; in lieu of degree, 5.5 years' experience in outage or work management systems.
• Valid driver's license.
• Excellent interpersonal, organizational and communication skills.
• Project management skills and ability to provide effective formal management presentations of strategic and operational business issues.
• Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues

Specialist Lll

• Bachelor's degree required with 4 years of outage or work management systems experience; in lieu of degree, 8 years' experience in outage or work management systems.
• Valid driver's license.
• Excellent interpersonal, organizational and communication skills.
• Project management skills and ability to provide effective formal management presentations of strategic and operational business issues.
• Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues.

This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation.

Preferred Qualifications

• Previous experience with OMS/ADMS, ARCOS, PCAD, IFS
• Previous training experience.
• Previous control center or dispatching experience.

End Date

10/22/2026

Pay Range Minimum

$68,436.68

Pay Range Maximum

$135,761.08

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.