Outage Management Specialist, Distribution Analytics

FirstEnergy Corp; Morristown (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

The Outage Management Specialist within the ADMS Reporting & Analytics group at FirstEnergy Corp is responsible for supporting distribution reliability reporting, analytics, the OMS dashboard, and outage management tools. This role partners across Operations, Engineering, IT and Regulatory teams to implement analytics tools, ensure data accuracy, and enable scalable grid modernization initiatives.

Ideal candidates have an engineering or IT background, strong problem-solving skills, and a

Qualifications

• Associates degree in engineering or IT; or 5+ years in IT, DCC/TCC operations or engineering.
• Strong teamwork and ability to work across organizations to form consensus.
• Ability to solve complex problems and multi-task across projects.
• Excellent written and verbal communications skills; attention to detail.
• Willingness for occasional travel within the FirstEnergy footprint.

Responsibilities

• Support distribution analytics software and pilot platforms in daily operations.
• Coordinate issue triage, defect tracking, and resolution with IT and vendors.
• Develop, test, and maintain dashboards and analytical tools for actionable insights.
• Ensure data accuracy, integrity, and consistency across the organization.
• Assist with outages data analysis, storm support, and regulatory data requests.
• Collaborate with Operations, Engineering, IT, and Regulatory teams.

Skills

Teamwork

Cross-functional collaboration

Problem solving

Attention to detail

Multi-tasking

Analytical thinking

Communication

Education

Associate degree in engineering or IT

Tools

TOAD

SQL

PowerBI

GIS

EMS/SCADA

NMS

Microsoft Office

Job description

Position Summary

The Outage Management Specialist within the Advanced Distribution Management Systems (ADMS) Reporting & Analytics group is responsible for supporting distribution reliability reporting, analytics, the Outage Management System (OMS) dashboard, and various outage management tools. This role is intended to provide foundational support for emerging analytics tools and pilot programs, helping to stabilize and operationalize these capabilities as they scale. This position is critical to enabling successful deployment and long-term sustainability of our analytics initiatives. The position partners cross-functionally with Distribution Operations, Engineering, Regulatory, Capital Portfolio, and IT teams to support distribution analytics platforms. Additionally, the role contributes to continuous improvement initiatives by integrating new data sources, enhancing analytical capabilities, and supporting evolving grid modernization and analytics platform efforts.

Responsibilities

• Demonstrate a strong commitment to all aspects of safety in daily activities
• Exhibit a strong desire to learn new tasks, tools, and technologies
• Supporting day-to-day operations of distribution analytics software and pilot platforms.
• Coordinating issue triage, defect tracking, and resolution with IT and vendors
• Supporting implementation and rollout of new analytics tools and functionality
• Developing documentation, process flows, and user guidance
• Monitoring system performance to ensure data accuracy and reliability
• Coordinating across Operations, Engineering, IT, and analytics stakeholders
• Ensure accuracy, consistency, and integrity of data used across the organization
• Develop, test, and maintain dashboards and analytical tools to provide actionable insights into system performance
• Propose enhancements and continuously improve reporting and visualization capabilities
• Conduct business-specific research, analyze and interpret data, and develop actionable recommendations
• Assist IT developers with database design and modifications using tools such as TOAD
• Analyze outage and asset data to identify trends, risks, and opportunities for improvement
• Provide analytical support to Distribution Operations, Engineering, and Regulatory teams
• Support rate case discovery and other regulatory data requests
• Provide analytical support during storms and major outage events
• Ensure outage information provided to customers is accurate and consistent across

Qualifications

Advanced / Senior Outage Management Specialist:

• REQUIRED:
• Associates degree in an engineering or IT related discipline.
• In lieu of a degree, must have a minimum of 5 years-experience in one of the following fields or a related discipline; IT, DCC/TCC operations or Engineering.
• Demonstrated a strong commitment to teamwork.
• Demonstrated ability to work across organizations to form consensus.
• Demonstrated ability to solve complex problems.
• Understanding of various distribution equipment and the operation of the electrical distribution system.
• Thorough understanding of the FirstEnergy Manual of Operations and the APH.
• Excellent computer skills; Microsoft Office, NMS, GIS, EMS/SCADA and other internal systems.
• Excellent oral and written communications skills.
• Understanding of the FirstEnergy storm restoration process.
• Demonstrated ability to manage several projects/assignments at once.
• Excellent organizational skills.
• Results focus with attention to detail
• Ability to multi-task, strong bias for action, is a self-starter
• Willingness for occasional travel within the United States and the FirstEnergy footprint
• HIGHLY PREFERRED:
• Project and process management skills
• Skilled in the development, collection, organization, and analysis of information from a variety of sources and the ability to apply the information to solve problems.
• Familiarity with the FirstEnergy SCADA (EMS) system and its components is a plus.
• Related work experience and knowledge of Distribution System Operations a plus.
• Knowledge of other FEU systems, GIS, ADMS,
• Experience with database query tools (TOAD, SQL)
• Experience with PowerBI