OTR Dispatch Coordinator I

Acertus; Kansas City (MO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match

Paid PTO

Tuition Reimbursement

Grubhub+ membership

Casual dress code

Job summary

ACERTUS seeks an OTR Dispatch Coordinator I to coordinate moves between drivers, Account Consultants, and the Closing Department, owning each order from grid entry through delivery to closing.

You will ensure timely execution, accurate documentation, and proactive communication while following SOPs in a fast-paced logistics environment. Monday–Friday schedule with a $23/hr compensation.

Qualifications

• High school diploma or equivalent required.
• 6 months of dispatching experience.
• Proficient in Microsoft Office programs and other general office equipment.

Responsibilities

• Establish and build lines of effective and professional communication with internal team members IC drivers and other departments throughout the company.
• Responsible for the overall orders that are on the OTR grid. Move between grids to build runs; follow SOP.
• Identify and add Load incentives to orders that qualify with management approval; move Car Haul orders to the appropriate grid.
• Review and organize orders to form planned runs; prioritize those nearing SLA deviations.
• Dispatch orders using T3 and Transport; minimum standard of 75 per week.
• Answer and initiate requests from internal departments using Zendesk.
• Initiate EOD reports twice daily (start and end of shift).
• Review SLA reports to ensure accuracy and timeliness.
• Demonstrate strong analytical and problem-solving skills for driver concerns.
• Experience in customer service or support roles.

Skills

Communication

Zendesk

MS Office

Organized

Detail-oriented

Customer service

Education

High school diploma or equivalent

Tools

Zendesk

Microsoft Office

Job description

Kansas City, MO Office
Kansas City MO | Kansas City MO
Kansas City, MO 64133, USA

Description

The objective of our OTR Dispatch Team is to provide comprehensive, proactive support to our clients by ensuring the timely execution of scheduled moves. This requires effective communication with Independent Contractors (ICs) as well as coordination with internal departments to resolve issues promptly and efficiently. The OTR Dispatch Coordinator I will play a key role in delivering exceptional service to our customers. You will act as a central point of contact between drivers, Account Consultants, and the Closing Department, ensuring that all aspects of an order are executed accurately and documented thoroughly. You are expected to own each move from the time it appears on the Grid, through delivery, and until it is properly prepared for closing.

Schedule: Monday-Friday, 8:00am-5:00pm

Compensation: $23/hr

• Establish and build lines of effective and professional communication with internal team members IC drivers and other departments throughout the company.
• Responsible for the overall orders that are on the OTR grid. You may move between any grid to build runs together. You must follow the procedure listed in the SOP.
• Identify and add Load incentives (With management approval) to orders that qualify. Identify orders that are eligible for Car Haul and move them to the respective grid.
• Review and organize orders to form a set of planned runs for the IC accordingly. Priority attention is given to runs that are nearing SLA deviations.
• Dispatch orders using T3 and Transport. The minimum standard is 75 per week.
• Answer and initiate requests from internal departments in a timely manner utilizing ZENDESK.
• Initiate EOD reports twice Daily (at the start and end of each shift).
• Review SLA reports as needed to ensure information is accurate and up to date.
• Strong analytical and problem solving skills to address driver concerns effectively.
• Experience in customer service or support roles.
• Familiarity with transportation logistics and regulatory requirements is a plus.
• Ability to empathize with drivers and remain calm under pressure.
• Detail-oriented and able to manage multiple tasks efficiently.
• Review and follow all SOP guidance.
• Attend all team and company virtual meetings on Camera as required, in-person meetings when permissible.
• Assist with additional Tasks as requested by management.

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• This position requires a High school Diploma or equivalent
• 6 months of dispatching experience
• Proficient in Microsoft Office programs and other general office equipment.
• Prior experience using Zendesk is preferred
• Organized thinker with exceptional attention to detail.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Medical, Dental, and Vision

Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity

Company Paid Basic Life and Long-Term Disability

Company Paid Time Off (PTO)

401(k) with company match

Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services

Employee discount programs

Complimentary Grubhub+ membership

Casual dress code

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions. Exposed to moderate noise levels.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.